Homewood Suites Sacramento Roseville

401 Creekside Ridge Ct | Roseville, CA 95678-1995  [SEE MAP]Roseville, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 1

Many Failures

Jul 13th, 2020

This is the 6th Hilton property, and 10th hotel overall, I've stayed at since the pandemic began in early March. This is the first time I've seen both staff not wearing masks (to protect guests), and no shield protection at the front desk (to protect staff). Neither of these precautions cost much nor do they take much time to implement, but it makes a guest feel much more secure. I would rather not interact with anyone at a hotel right now, so having the front desk take minimal precautions is the minimum that I expect, but most Hilton properties seem to be exceeding my expectations. The only reason I saw that they were not taking precautions is because the digital key, in the Hilton app, did not work on the outside doors. It worked at my room door, but seemingly no where else, so I had to come inside to get a regular key. I also was not able to choose a room at check-in, as I normally do. I was given a room on the first floor (something that hasn't happened to me in many years due to the preferences I have stored) in a poor location. The room itself was run-down, and with the already poor impression I had regarding the hotel's lack of commitment to keeping the hotel clean and safe, made the room feel much worse than it probably was. I had a 2-night reservation, but left after one because I just did not feel comfortable there at all. When I got back, I got the folio by email and was charged for parking. Not only does that go against what's on the property's official web site, but I never indicated that I had brought a vehicle. I realize some properties do this to get a little extra money, and I have no issue paying it if it's simply a matter of me not seeing it when it was clearly in the hotel policies, but it is not in the hotel policies. I could have gone with another nearby property that I had a previous positive experience with, but decided to go with this out of convenience, so it was especially disappointing to have such a negative experience with a hotel; particularly a Hilton property. Generally, I stick with Hilton as a brand because you can expect a certain level of quality and commitment, and they seem to have a standard and high expectation of their properties. So this was quite unexpected and reflected poorly on the brand. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Dirty and Loud Room - But at Least they Don't Wear Face Masks!

Jul 10th, 2020

Our stay was the end of June through the beginning of July 2020 during the COVID-19 pandemic. I have listed the problems below. The only reason I gave it 2 stars instead of 1 is the staff were NOT wearing face masks. 1) Supposedly due to COVID-19 there was no room cleaning, swimming pool or breakfast. 2) Our room was dirty. The microwave had a crusted substance covering the handle and keypad. The silverware had dried, stuck on food. 3) The smoke detector was hanging by wires from the ceiling. 4) The shower head leaked and sprayed water from the back of the shower head into the ceiling and bathroom. 5) There was no bath mat so the shower tub was EXTREMELY slippery. 6) On the morning of 6/30/20 I went to the front desk and requested: towels, bath mat, toilet paper and coffee creamer. I was told they would be delivered to our room. They never were. 7) Due to point 6 I went to the front desk and requested the above items. We were given all but the bath mat. I almost fell in the shower multiple times. 8) Upon returning from the trip I received an email with a "receipt" showing I was charged $10.00 per day for parking. The website clearly states the parking is complimentary. We had considered staying at the Marriott next door. It was the same price as the Hilton, but they charged $10.00 per day for parking. We chose Hilton because they state parking is complimentary. I confirmed this online and via phone, yet I was charged for parking. 9) The rooms are loud. You can hear people in other rooms. Outside sounds are very loud. The air-conditioning units are not under a window like most hotels. They are in a locked closet. They are loud and the one in the room next to ours vibrated the bed. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Great location. A bit old

Mar 17th, 2020

Over 100 degrees in our room when we arrived. Called front desk and they didn’t offer anything. We opened windows and ran the AC for hours. We had to come down and buy water before she remembered to give us some as an Hhomors member in our 100 degree room. Windows were not locked (fourth floor) and one didn’t open. Light in the micro hood didn’t work. Fold away couch mattress was awful. They did have USB ports in the lamps. The digital key worked great. No alcohol at the on-site store and no restaurant. You have to go through the master to get to the bathroom. Trash collection at 7:45 am Saturday very loud. Multiple bins. Otherwise minimal sound from the halls but the layout of the hotel is awkward and very long. We were charged a $10/ night parking fee. Even though we didn’t register a car. We had one so I didn’t mind it but seemed odd. Remember this was at the turning point in the corona virus so times are not normal. It rained so we didn’t use the pool or sport court. They start cleaning up breakfast 30 minutes before it’s scheduled to end so be aware. I was able to toast a bagel at 9:45 but all the hot food was gone. Be safe. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Overnight Stay

Feb 16th, 2020

We were attending a family wedding and appreciated a good night's sleep and scrumptious breakfast. The location was perfect next to the mall and allowed for us to grab a few goodies before heading back on the road. Homewood Suites continues to be a top choice for us during our travels, only disappointment is that they took quite a while to refill their breakfast stations and kept many of us waiting up until they were about to close out for the morning. Other than that customer service was on point and the facilities were great! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A great place!

Feb 5th, 2020

We enjoyed our stay at this hotel. The rooms are comfortable. We had a one bedroom suite. There was a kitchen as well. I love that the shower was separated from the sink area. Breakfast was good. They even serve food in the evening on Monday-Thursday. TRIPADVISOR.COM USER 

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