Homewood Suites West Palm Beach

2455 Metrocentre Blvd | West Palm Beach, FL 33407-3151  [SEE MAP]West Palm Beach, FL  [SEE ADDRESS]
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Courtesy of Homewood Suites West Palm Beach

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Guest Reviews

TripAdvisor Traveler Rating 1

Pretty Nasty

Oct 28th, 2019

Let's just say "Pretty Nasty" is a kind assessment of this hotel. We checked into Room 100 on Friday evening for a 2 night stay. My son opened up the couch bed in the front room only to find an empty condom wrapper. The gentlemen working the front desk, who was very nice and apologetic, reassigned us to Room 200. Not real impressed there either, we found dried blood on the heavy curtain as well as other stains (including blood) on the sheer curtain underneath. We were again offered another room (201) which I inspected before moving again. This was the handicapped room with the "roll-in shower" Let's just say it doesn't appear housekeeping has bothered to spray bleach in the shower to clean it as it was full of mildew. We opted to stay in room 200 under the premise that the curtains would be replaced the next day - which they were not. I did have a pending reservation at this hotel in 3 weeks for another trip - needless to say we have cancelled it. I would never recommend this hotel, nor would I return there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

New improvements noticed.

Oct 21st, 2019

Improvements have been made; but, more are needed with emphasis on infrastructure, since the cosmetic upgrades are done. People who travel remember a hotel room and the quality of the shower they are able to have as part of their winding-down and relaxing. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

SURPRISINGLY EXPENSIVE

Oct 16th, 2019

Surprisingly expensive. I paid over $250 this time, over twice as much as the previous time. No discount at all: AARP, senior, Hilton card, no upgrade. This is not correct in my view. The folks were very courteous, though, and the accomodations excellent. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Awesome Stay

Oct 7th, 2019

After arriving just before midnight, it was an awesome experience to meet Eugene who kept things moving quickly and on the lighter side. Our stay was great as we got away for some quiet time for our anniversary. Other staff members were polite and helpful as well. The room was very nice and our stay was enjoyable. This was our first stay at a Homewood Suite and we really felt like we were at home. I especially enjoyed the discount for not having room service since we were in do-no-disturb during our visit. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

KUDOS TO KAREN

Oct 3rd, 2019

I have got to commend Karen for awesome customer service and helped me with my upgrade she was much better than Tony who said i couldn't get an upgrade till the day off so obviously Karen saved my day. The hotels big and clean breakfast is awesome and thanks guys for a lovely stay TRIPADVISOR.COM USER 

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