Homewood Suites by Hilton Albuquerque Airport

1520 Sunport Pl SE | Albuquerque, NM 87106-1738  [SEE MAP]Albuquerque, NM  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Great staff!

Jan 15th, 2020

We stay here about three times a year. The staff is super. Omar is a great host, always checking to see that everything is going well. Aleida manages the front desk with calm efficiency . The hotel is just starting to under go some major renovations , this will make it much more comfortable. We look forward to another pleasant visit , hope the construction is done so we can see how well it has worked out. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Mediocre hotel

Jan 10th, 2020

Unable to adjust shower temp scalding hot or cold not in between. Let attendant know got the feeling they were aware of the problem but yet assigned the room instead of putting it out of service. Huge saftet issue. No effort made by staff for the inconvenience. Dated hotel. Breakfast option not good. Coffee was excellent best part about the hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

My new favorite at the ABQ AP

Jan 10th, 2020

Like new. Rooms are large and housekeeping is awesome. Everything replenished and cleaned. Had a room without an alarm clock and it was replaced right away. Closest to the airport and shuttle leaves at 4:00am. Great breakfast and food is hot. Dinner offered during the week. Super friendly and helpful staff. Will be back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Used to be great for our family! Poor customer Service

Jan 8th, 2020

My family and I are diamond members through Hilton. When we travel to abq, which is at least once a month, we stay at this hotel. Our last visit was this past weekend and we an interesting experience. As I was getting the ice bucket In our room to fill with ice, there was all sorts of trash and nasty food in it. It was all moldy and smelled so bad! I called the front desk and the lady was super helpful! I mentioned that if something as obvious as this was dirty, what else was dirty? She couldn’t move us into a different room but discounted our room. She said that we would also be getting points but we would have to wait to hear from a manager. It is now Wednesday and still haven’t heard from anyone. Poor customer service at its finest. I will be rethinking about staying here again! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location and reasonable value for family overnight

Jan 6th, 2020

Booked a 2 queen and sleep sofa suite. Great for family and airport arrival or departure. Only drawbacks are average breakfast and room temperature control.Thermostat claims unit will freeze if set below 70, but 70 was too warm for comfortable sleep. TRIPADVISOR.COM USER 

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