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at the Homewood Suites by Hilton Chicago - Schaumburg
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Great stay, outstanding service.
Oct 23rd, 2020
Outstanding customer service from time we walked in to check out. Front desk personal are the best. Check in was very smooth and easy. Front desk personal made you feel like family, explained everything, asked if we had any questions and were able to provide answers quickly. Lobby was very clean and sanitized. Room was sealed and very clean. Everything worked as it should and room layout was very comfortable. What stood out the most to us was the customer service, above and beyond, especially Mary. My wife called the front desk to inquire about breakfast and the hours available. Mary explained the process and that breakfast ended at 9am. It was close to that time and my wife explained that she moves slow in the mornings due to back surgeries and continuing issues but she would be there. A few minutes later there is a knock on the door and Mary is standing there with a box filled with coffees, cream and sugar, donuts, breakfast sandwiches and burritos, some fruit etc.. Mary said she thought she would make my wife's start to the day a little easier. Now that's what I call great customer service and going beyond expectations. A great hotel and staff.. Will be back again. TRIPADVISOR.COM USER
Excellent Customer Service-
Oct 2nd, 2020
What an amazing trip. I stayed at Homewood Suites by Hilton in Schaumburg and was greeted by the friendliest staff. They made me feel welcome by greeting me the minute I walked in the door. The no contact check in was a breeze. I immediatly felt safe and comfortable. My room was immaculate and the partnership with Lysol was double assurance that I had a clean and sanitized room. TRIPADVISOR.COM USER
Good location and Comfortable Stay
Aug 2nd, 2020
I chose this hotel because it had an EV charger for my car onsite. The hotel was clean throughout and was taking all appropriate COVID 19 prevention steps. The staff seemed to be obsessively cleaning public areas throughout my stay, which was appreciated. The room was clean and comfortable. The bathroom is recently renovated and very nice. Some of the other areas are starting to show their age, but everything was functional. The hotel is tucked one block away from the main commercial area which made it very quiet but very close to any amenities we needed. Unlike some of the other Homewoods I have stayed at, the kitchen was properly stocked with dishes, silverware and cookware. I would stay again on my next trip to the area. TRIPADVISOR.COM USER
Jul 13th, 2020
Room product is warn out and dilapidated. Spider mites floating down off the ceiling. Fire / smoke alarm falling off the ceiling. Garbage bags piled at the unit entrance for a day and a half. I don't believe the cleaning seal of approval on the door to our room really meant anything. TRIPADVISOR.COM USER
Great place to refresh, renew and reflect!
Jul 9th, 2020
Stayed 7 days surrounding the hot & humid 4th of July weekend. With all of the media/medical attention focused on COVID-19, I needed a place to finish recovering from a severe bout of "sinusitus" and all of the "bad" news in the world! Not only was the Homewood Suites Schaumburg a great "retreat", it was also a treat to stay at. From Mary & Nathan at the front desk, the laundry & housekeeping staff- all the way to the GM, Chris Huber (who seemed to be always present throughout the hotel), the customer service and professional were bar none. The property itself was pristine and I truly felt safe and well cared for. I look forward to visiting again soon! TRIPADVISOR.COM USER
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