Homewood Suites by Hilton Columbus/Airport

2880 Airport Dr | Columbus, OH 43219-2240  [SEE MAP]Columbus, OH  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Awful

Dec 8th, 2019

Room was very dirty. Room was outdated. Beds were hard. Service was lacking. Breakfast was lackluster. Was not offered water at check in. Overall a very unpleasant experience and the quality of the hotel and customer service were poor. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Poor service, poor attitude

Dec 1st, 2019

We stayed near family so that was convenient only reason for the "2" rating. The room only had packets of decaf coffee in the room, which I'm glad we noticed or the morning would have been rough. But we stopped at the front desk on our way out and they graciously gave us more than enough. Too bad there was no more cream, but that's getting ahead of myself. When we returned there was a note under the door that there would be limited service on Thursday due to the holiday - which was completely fine. Fresh towels and empty garbage cans - no problem. But it was a problem because even though I saw and spoke to the young man servicing the rooms our room received no service at all - didn't even cross the threshold (so no cream for our coffee). OK, we can live with that, we called and they delivered fresh towels as we had not hung up the ones from that morning. Next day, anticipating a cleaned room we again didn't hang towels and at this point the garbage cans are filling up. My husband saw the young man cleaning and told him I would be coming back from a walk and after that the room was all his to clean. I said hi to him when I returned as he was at the room next door. I hurried to get ready and go back out and was out in less than an hour. Stopped at the front desk to speak to the person sitting there to let her know that we had not received service the day before but the room was now empty and ready to go. She noted the room number and assured me it would be done. And it appeared they were aware of the lack of service from the person cleaning those rooms as she and another woman at the desk talked about it. Well, do I really need to tell you - yep, we walked in to the room that had again, not been touched, at all. I was furious, but my husband went down and asked for clean towels. I correctly assumed that the person at the desk at night would not let the day crew know so I didn't waste my breath. As it turns out I wasted my breath with the woman - the same woman who wrote down my room number the day before and assured me it would be cleaned - working the desk when I was leaving, she was completely uncaring about our experience. I asked to speak to the manager and she said she was the manager. Then she amended it to assistant manager. Apologies were empty, no offer of anything to make up for my extremely disappointing stay. I am a Hilton Honors member - gold level. I will never stay at this Homewood Suites again - there are at least 5 other options within walking distance of this hotel - how ridiculous of their management to ignore this kind of behavior from their front desk and service employees. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location, love the balcony

Dec 1st, 2019

Nice location, clean, quiet, great price, love the location, nice size rooms, pool, no jacuzzi, breakfast, complimetary food 5-7 M-.F, electric stovetop, full size fridge, we had the room with the balcony it was a very nice view and clean. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

No “ home “ in Homewood

Nov 28th, 2019

I’ve been staying at this hotel for several years. In the last year this hotel has really went down, I do not recommend this hotel. Rooms smell like marijuana, your room may not get cleaned and no one talks to you while you’re there. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Could have been better

Nov 27th, 2019

It is a nice hotel but the rooms could have been cleaner then what it was the blow dryer didn't work the sheets where not clean I just wish it could have been a better experience for me and my family. TRIPADVISOR.COM USER 

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