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at the Homewood Suites by Hilton Fort Myers Airport/FGCU
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Nov 12th, 2020
We've been in this hotel several times. The overall services are always excellent. Specially the service & attention from the Food & Beverage personnel. They are outstanding! The food is great also. Special thanks and kuddos to Denia, Estrella & Rafael for such an excellent job. They make you want to come back again. We highly recommend this hotel. TRIPADVISOR.COM USER
Loved the "Happy hour" drinks and great meal options.
Oct 28th, 2020
Came all the way from Hawaii for a baseball tournament. Front desk accommodated us with joining rooms. The evening happy hour was great as well as the hospitality- by Estrella, Denia, and Rafael! Convenient location with shopping and restaurants nearby. Thank you! TRIPADVISOR.COM USER
Oct 23rd, 2020
I would like to say, my stay at the Homewood Suites was a great experience everyone from front desk and throughout were exceptional! Debía and Estrella whom I saw every morning for breakfast were so nice and exemplary employees, just so dedicated to their job and provided all guest not just myself with excellent customer service. Thank you for a great experience! Would definitely recommend this location. TRIPADVISOR.COM USER
No mask or social distancing enforcement
Sep 28th, 2020
There was no mask or social distancing in the main lobby. There is a public computer surrounded by several unmasked persons. There should be a huge sign on the front of the elevator doors limiting the elevator to one party at a time. On a more positive note the breakfast associates where very helpful, polite and energetic. TRIPADVISOR.COM USER
Rude front desk
Sep 26th, 2020
I will say that I had a great experience with the breakfast attendants doing an amazing job in the current situation. Room attendants very thoughtful and worked hard. Every experience with the front desk left me with a sour taste for the hotel. When we got back late one night after a long day to find no parking was told to park in grass or where it said not parking but not a handicap spot. So I guess it is ok that the fire truck can not get to fight a fire in the middle of the night but hey they might have a bunch of handicap people show up overnight so they can park. When I asked for a late check out immediately shot down with a no. Did not even ask when or look at Hilton status just no. If your looking for a Covid friendly hotel this would not be a top choice. Signage is good but following does not exist. Now I get that it is not as easy to enforce but when your lobby and breakfast area is filled with 40+, the front desk agent does not know how to wear a mask, and then goes out in the public area with out one. I know I will back to Fort Myers again but will not be staying here. TRIPADVISOR.COM USER
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