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at the Homewood Suites by Hilton Grand Rapids
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Sep 5th, 2020
In GR for one night to help our daughter. Chose this property due to its great location and previous experience with Homewood Suites. The property is located on a side street, but easy to access. Being back behind 28th Street, the location is quiet! We love the suites, having a separate bedroom and a living area makes be able to work easy. Nice kitchen area with a laarge fridge. Just great. Room was comfortable and just what we needed. Sadly, the pool was closed, but that was to be expected. We had a small problem with some dishes, but when we contacted the front desk staff, they resolved our issues quickly and professionally. The staff is excellent, but the night desk and the Assistant GM in the morning. A pleasure to stay here, will be happy to return. TRIPADVISOR.COM USER
Please take masks more seriously
Aug 15th, 2020
The hotel was comfortable and the location good, very near the Calvin campus. I appreciated the front desk staff and how much they try to solve problems. And it was pretty quiet, overall. I am disappointed that the hotel's mask policy seems to only be in force near the front desk, though. It is not OK for housekeeping staff to be wearing their masks as a chin strap when they clean rooms, walk in the halls, etc. Also, it seemed that trash and linens stayed in the hallways for far too long. Even if it's a limited staff (and I am totally sympathetic to that), surely someone could be assigned to go through the halls and pick up the laundry at least once a day. TRIPADVISOR.COM USER
Nice front clerk but lots of issues
Aug 9th, 2020
Room had two towels for the three of us. no bedding for pull out. Took long time to get the bedding. No pillow. Ran out of coffee for very limited breakfast. No muffins left. Lobby had weird smell. Not what I was used to for home wood suites. TRIPADVISOR.COM USER
Jul 26th, 2020
I checked in late one night and Missy was able to find accommodations for me. The room was wonderful and it meant so much to me that she went out of her way so late at night. I was very tired and just needed rest. Thanks again! TRIPADVISOR.COM USER
Quick stay, but relaxing
Feb 20th, 2020
Thoroughly enjoyed my stay. It was a bit windy outside so I kept hearing wind gusts and the snow plows so that caused my to take a bit longer to sleep (had nothing to do with the comfort of the bed/pillows). All of the staff is friendly and personable. I would highly recommend! TRIPADVISOR.COM USER
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