Homewood Suites by Hilton Grand Rapids

3920 Stahl Dr Se | Grand Rapids, MI 49546-6154  [SEE MAP]Grand Rapids, MI  [SEE ADDRESS]
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Courtesy of Homewood Suites by Hilton Grand Rapids

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Guest Reviews

TripAdvisor Traveler Rating 3

Room was picked over

Nov 26th, 2019

We stay at homewood quite often because we like the kitchenette and the feeling of being at home. This kitchen was picked over and we were missing several other items in the room. It wasn't horrible, but definitely not the norm. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Clean and friendly! We will return!

Nov 24th, 2019

We were really pleased to eat a nice healthy meal that was warm and tasty. We were super full. The women in the kitchen we super friendly, smiling and very hospitable! Thanks so much for such a wonderful weekend🤗 TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Sloppy, Dirty, Unprofessional

Nov 15th, 2019

Hilton Honors member here. Arrived late evening. If I didn't travel with elder family members, I would have just went back in the car and made the long trip home. Rooms with dirty and not in working order. Staff dressed in street clothes with coats (spent most of the time outside smoking in front of the hotel instead of behind the desk). You have been warned! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Staff needs some help

Oct 29th, 2019

Staff needs some retraining on how to interact with guess, especially if a reservation is not being honored for that room type. I understand everyone has off days, but for it to occur on multiple days that is a issue. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

I love Homewood Suites but my experience was not great.

Oct 17th, 2019

I have stayed at several Homewood Suites and they have been great, but this experience was not. Our hotel room was barely cleaned and there was still garbage under the chairs. There were dirty washcloths in the bathroom and an empty roll of toilet paper with no replacement roll. In addition to the lack of cleaning, the room we were in (112) had either the washers or the water heater for the building on the same wall as the bedroom. It kicked on with a loud thud every 30-60 minutes, ran sloshing water for 10 minutes and then shut off. All of this we realized well after midnight when we returned to our room after a class we attended. This made for a very rough night. We let the front desk associate know about our problems and her answer was a very non-enthusiastic "I'm sorry to hear that" handed us our receipt and walked away. If we hadn't had another class in less than a half hour after we checked out, we would have asked for a manager. It's very disappointing that we drove over 3 hours and had to deal with a lack of sleep and an unclean room. I will not be recommending this hotel and will not be staying there again when I visit Grand Rapids. TRIPADVISOR.COM USER 

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