Homewood Suites by Hilton Grand Rapids

3920 Stahl Dr Se | Grand Rapids, MI 49546-6154  [SEE MAP]Grand Rapids, MI  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 4

Great location

Sep 5th, 2020

In GR for one night to help our daughter. Chose this property due to its great location and previous experience with Homewood Suites. The property is located on a side street, but easy to access. Being back behind 28th Street, the location is quiet! We love the suites, having a separate bedroom and a living area makes be able to work easy. Nice kitchen area with a laarge fridge. Just great. Room was comfortable and just what we needed. Sadly, the pool was closed, but that was to be expected. We had a small problem with some dishes, but when we contacted the front desk staff, they resolved our issues quickly and professionally. The staff is excellent, but the night desk and the Assistant GM in the morning. A pleasure to stay here, will be happy to return. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Please take masks more seriously

Aug 15th, 2020

The hotel was comfortable and the location good, very near the Calvin campus. I appreciated the front desk staff and how much they try to solve problems. And it was pretty quiet, overall. I am disappointed that the hotel's mask policy seems to only be in force near the front desk, though. It is not OK for housekeeping staff to be wearing their masks as a chin strap when they clean rooms, walk in the halls, etc. Also, it seemed that trash and linens stayed in the hallways for far too long. Even if it's a limited staff (and I am totally sympathetic to that), surely someone could be assigned to go through the halls and pick up the laundry at least once a day. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Nice front clerk but lots of issues

Aug 9th, 2020

Room had two towels for the three of us. no bedding for pull out. Took long time to get the bedding. No pillow. Ran out of coffee for very limited breakfast. No muffins left. Lobby had weird smell. Not what I was used to for home wood suites. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great Service

Jul 26th, 2020

I checked in late one night and Missy was able to find accommodations for me. The room was wonderful and it meant so much to me that she went out of her way so late at night. I was very tired and just needed rest. Thanks again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Quick stay, but relaxing

Feb 20th, 2020

Thoroughly enjoyed my stay. It was a bit windy outside so I kept hearing wind gusts and the snow plows so that caused my to take a bit longer to sleep (had nothing to do with the comfort of the bed/pillows). All of the staff is friendly and personable. I would highly recommend! TRIPADVISOR.COM USER 

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