Homewood Suites by Hilton Grand Rapids

3920 Stahl Dr Se | Grand Rapids, MI 49546-6154  [SEE MAP]Grand Rapids, MI  [SEE ADDRESS]
Credit

Courtesy of Homewood Suites by Hilton Grand Rapids

Find the Best Price

at the Homewood Suites by Hilton Grand Rapids

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Guest Reviews

TripAdvisor Traveler Rating 1

Smelled like cigarettes

Aug 16th, 2019

Someone had been smoking in this room for some time. Left the windows open for several hours and it stilled smelled. Never offered me a different room. Air conditioner in room 111 leaks on the carpet and there is probably mold. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

2 Star Hotel at Best

Aug 14th, 2019

Going up the elevator should have been an omen for me to leave. The carpet in the elevator is worn and stained. The hallways on the 3rd floor were grimy. I had to leave my first room - 310 because of smell, torn carpets, broken tile in the bathroom, and mold on the toilet and in the shower. Room 323 was cleaner but the cooling unit did not work that well in the bedroom. The bed was not very comfortable and the mattress needs to be replaced. I was woken up twice during the night to loud crashes cause by people throwing garbage out in the the large container positioned in the warehouse across the way from my room. I slept horribly. The only positive was the shower pressure and a decent breakfast. Otherwise I will NEVER stay at this 2 star hotel again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

New Management is Needed

Aug 13th, 2019

My wife and I stayed at this hotel during the fall of 2016 to celebrate our weadding anniversary. We enjoyed our stay during that time and though it would be a wonderful idea to return. I am also a HHonros diamond member. We made a reservation for last Friday and Saturday. We got to the hotel and were disappointed to see how this hotel went downhill. The rooms was musty and hair was found along the bath tub. We wanted to have breakfast, but the staff started to take down the breakfast buffet at 9:52 AM. After that stay, it made me question my diamond status. We left the hotel a day early and stayed at the Hilton Garden near by which was a very pleasant experience. The Grand Rapids HGI is totally opposite of the Homewood Suites. Until changes are made at the top, I would not recommend this hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Just ok

Aug 11th, 2019

As a family of 5 we love to spread out in a Homewood Suites. However this particular location needs some help. When checking in the front desk attendant gave us extra towels and sheets at check in. What seemed like a nice gesture was really just circumventing problems. To start all of our drains were extremely slow. There is no way housekeeping does not notice this. It was a annoyance but we worked around it. Secondly, the kids wanted to use the pool but out of 4 days never were there any pool towels. Next, we had our room cleaned Saturday and housekeeping took all of our towels. We got back from a long day to zero towels. That was frustrating! On a positive note the breakfast waa one of the best we've had at a hotel. Lots of choices. Someone really just needs to tighten up maintenance and housekeeping. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Nastiest pool ever

Aug 11th, 2019

Took my kids for a night during spring break so they could do some swimming. Gross!! I felt like I was swimming in a pool of sweat! The water was so salty and seemed almost thick. So fun was not had by anyone, not even the 5 year old who loves swimming. Then the staff was rude. Housekeepers in the hallway talking seemed irritated they had to move to unblock the hallway so we could get by. The rooms weren't that great, a bit dirty. Breakfast was what you'd expect, same as most hotels, nothing special or spectacular. Basically it was like going to a house you saw online with lovely photos and then getting there and realizing they had an amazing photographer who knows how to stage. Overall, would not go there again. TRIPADVISOR.COM USER 

When purchasing from our site, we may earn commissions. This does not affect the quality or independence of our editorial content.