Homewood Suites by Hilton Jacksonville Deerwood Park

8511 Touchton Rd E | Jacksonville, FL 32216-1154  [SEE MAP]Jacksonville, FL  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 2

Not pleased

Jul 12th, 2020

I was expecting a higher standard from a Hilton Homewood Suite Hotel. I was assigned a room on the 3rd floor and there was a continuous strong musty smell, which was poorly covered up with air freshener. On my second day,I smelled a hint of marijuana with a mix of a air freshener. I wore my mask, not only for protection from the COVID-19 virus, but also from the smell. I will not be coming back. On a semi-good note, the room was clean with the exception of the multiple stains on the carpet and the staff was very pleasant. I picked this hotel because I was visiting from out of town with a relative admitted in St. Vincent's hospital,from the outside of the hotel it looked very nice. My thought was that I could relax and visit my sister in the hospital, in a home away from home atmosphere, but I did check out of the hotel earlier than my expected date. At that point, I didn't care about a refund because so much was going on with my sister in the hospital. I normally don't leave a review but my choice hotel is normally from the reviews on tripadvisor. I thought this would be important for those who read and make their choices off our experiences. Two reasons why I did not report my problems: 1. The smell could not be fixed by moving me to another room because the musty smell was throughout the hotel. Most likely, the fix would be to remove the carpet. The easy and poor fix is trying to cover it up with air freshener. 2. The noise was not due to my neighbor talking on the phone but I truly believe it was the walls were not noise proof enough to cancel a simple conversation with someone talking on the phone in another room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A great place to stay

Mar 15th, 2020

Awesome location exceeded only by the wonderful staff at the hotel. You couldn’t pick a better place in Jacksonville. It’s close to almost everything yet it was still very quiet. Minimal traffic noise. The people really made the difference though. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Best in Jacksonville

Mar 12th, 2020

I think everyone on our team from Mississippi was very happy staying there. This was my second stay and just as the first stay, the entire hotel staff was amazing, accommodating and very welcoming. A special thank you to Gwen and Juvonyah (hope I spelled that right) in the kitchen and also a special thanks to Casey behind the bar at happy hour. Everyone there was truly dedicated to their work and to us. Doesn't get any better than that! Hope we'll be back. (BTW, the oatmeal raisin cookies were awesome) Five stars. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Service.

Mar 7th, 2020

The staff is wonderful. Petra in particular went above and beyond to make me feel welcomed, and everyone else who worked there was also so kind. Nice accommodations, good breakfast, great service. What's not to love? Oh and a nice evening social too with food and beverages. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Overnight stay after concert

Mar 6th, 2020

Great property. Very clean. Front desk associate Alesia, was awesome. Answered all questions. Gave us great information about the area. Great location for where we wanted to be near. Rooms were very clean. Breakfast was good and hot. TRIPADVISOR.COM USER 

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