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at the Homewood Suites by Hilton Jacksonville Downtown/Southbank
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Great Experience for a DEVESTATING occassion
Mar 24th, 2020
Me and my mother was in town for my aunts funeral. We arrived Last Thursday and checked out Sunday. Everyone was wonderful with the exception of one of the brekfast attendance that spoke to soon and was NOT observant. All of the front desk clerks was amazing very nice, curtesous, professional, concerned. Jeff waas my chek out agent and his smile can brighting up any dark room. The 1 bedroom suite was nice roomy and comfortable. Thank You for making this trip a little bit easier for us... 10 STARS TRIPADVISOR.COM USER
Mar 8th, 2020
Lisa, Jackie and "Cacilla" was so attentive, knowledgeable and kind. Check in to Breakfast was everything a hotel should be! Clean suite. Good breakfast with a variety of delicious food. Every employee contact we had was good. No complaints. TRIPADVISOR.COM USER
AC broke, No linens, Train Noise all night
Mar 2nd, 2020
AC broke was broke in the living area., No linens for the pull sofa for the kids and the bed felt like a concrete side walk. Train horn Noise all night long every hour on the hour. I would not recommend staying here. TRIPADVISOR.COM USER
Feb 17th, 2020
Everything was simple and easy from check-in to check-out upon arrival the front desk clerks controlled the crowd of customers waiting to be assisted. Breakfast was amazing and check was smoother than check-in. TRIPADVISOR.COM USER
Will not be returning
Feb 12th, 2020
The hotel itself is newer and the rooms are clean and have everything you need, as most Homewoods do. I’m not coming back for two reasons 1. The beds are too hard. So hard that I got zero sleep both nights I was here. I prefer a soft bed so maybe that won’t matter to others 2. The TRAIN. It passed CLOSE by this location several times per night and blows its horn SEVERAL times each time. All in all, not good for business travelers or light sleepers. TRIPADVISOR.COM USER
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