Homewood Suites by Hilton Lexington

249 Ruccio Way | Lexington, KY 40503-3584  [SEE MAP]Lexington, KY  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Nice 91 suite hotel next to Meijer, Culver's and near Fayette Mall.

Sep 15th, 2020

My wife and I enjoyed an early check in for our 3 night stay using a hotel Pre Pay(digital no contact check in was available). A friendly masked receptionist quickly placed a pending charge on my credit card, provided a breakfast order form, then issued our key cards. We took one of their 3 elevators up to the 4th floor and broke the Covid door seal to #421. We entered to the fully equipped kitchen with full sized refer, micro, coffee maker and dish washer, passing a table with 2 chairs to the living room with flat screen TV, then into the bedroom with a comfortable queen and another TV, then the sink outside the toilet/tub shower room. The suite had Dish TV with 63 cable channels, quiet thermostat controlled AC and good WiFi. A small gym down the hall was open by appointment but the large outdoor pool was closed. Covid Caution signs were posted and the staff was fully masked. The 6 AM breakfast has been reduced to a choice of 2 Continental or 2 Hot Grab & Go bags adding fruit, water, coffee packs and cream. This clean hotel is convenient to New Circle Road, 3/4 mile from the Fayette Mall and 7 miles SE of the Blue Grass Airport. We had an excellent stay preparing our own meals at $106 per night. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Not at the Hilton standard - Poor communication on Amenities. Nothing.

Jul 14th, 2020

We had booked this hotel because of the advertised amenities - pool, hot breakfast, ice machine. I did go on the App to make sure all was operating as it should (because of COVID) and it said nothing about limited services. Still listed full hot breakfast and pool. We specifically choose this hotel paying (about $50 more than a Home 2 Suites just a mile away) to take advantage of the outdoor pool for the kiddos. Not only did they have nothing open but the room was very old looking and dirty. -Cliff notes version. Amenities: *Pool not open - even though it was an outdoor pool - Other Kentucky indoor pools were open. *No breakfast - It was grab and go but we needed to have our order in the day before *No ice Machine - Apparently I am supposed to be responsible to touch my elevator button but not the ice machine button. Room: Carpet very old - looked like original, very matted. Kitchen floor super sticky. My shoes stuck to it. Cabinet doors were sticky. I had a hard time opening one cabinet because it was stuck so bad. Desktop sticky. My hands and arms stuck to the desktop as I worked on my computer. Remotes were full of sticker glue. They put a sticker on the remotes saying it was cleaned but when you rip off the sticker you were left with the glue residue that gets on your hands while using the remote. I tried talking with the General Manager about this and she seemed uninterested with my concerns. Saying there were only 2 employees because they were only operating at 30% capacity... That says it all. The hotel lacks in many areas and no one wants to stay there. We are Hilton Honors Gold cardmember and have always enjoyed Hilton, but this was not at all the Hilton Standard. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

We will stay at a Homewood Suites again!

Feb 24th, 2020

We were in Lexington for a volleyball tournament and the hotel made it feel like a vacation. We will certainly look for a Homewood Suites in the city of our next destination. It was up to date, clean and the staff was over the top friendly. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Complimentary Breakfast!

Jan 27th, 2020

The complimentary breakfast was the best we have experienced. Real plates, cups and silverware; the hot food was always plentiful, and cold dishes were so fresh well managed. Everything was delicious, and the food service area was spic and span. Amal and Amina are friendly, personable, and run the breakfast service with sweet efficiency. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Accommodating!!

Jan 18th, 2020

The rooms are very clean and comfortable and the windows can be opened which is a plus to us. We stayed on the fourth floor and it was very quiet. Breakfast buffet and evening social were delicious!! You won't go wrong staying here. TRIPADVISOR.COM USER 

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