Homewood Suites by Hilton Lubbock

5320 W Loop 289 | Lubbock, TX 79424-1142  [SEE MAP]Lubbock, TX  [SEE ADDRESS]
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Courtesy of Homewood Suites by Hilton Lubbock

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Guest Reviews

TripAdvisor Traveler Rating 3

Great staff, outdated rooms in need of upgrade

Feb 16th, 2020

The staff at Homewood are great. This location in particular has attentive staff, especially in the breakfast room. This location in Lubbock is older and is in need of a refresh. The rooms have old furniture that has stains and is outdated, dirty, and uncomfortable. The bathrooms have the pre-fab tubs and not walk-in showers. No shower door, just a shower curtain. All the fixtures in the bathroom are old, outdated, and some in need of repair. This property in Lubbock is just not up to the standards of other Homewood Suite locations. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Evening reception

Feb 3rd, 2020

Was told we were not free to leave the hotel after drinking a beer at the evening reception. Contacted Hilton and asked if being confined to the premises was hotel policy and was told the manager would contact me. Did not receive a response. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Jan 28th, 2020

Homestead made our visit a pleasant one, it is located no more than 10 minutes from everything, the breakfast is delicious and the rooms were clean and comfortable, I will definitely recommend this hotel to my friends and family TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Business

Jan 12th, 2020

Had to travel for business a very sensitive matter the lady was so nice and helpful when we couldn't get the business center to work she let me log in on her computer to print my document for a meeting I was headed to TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Book Elsewhere

Jan 7th, 2020

I'm a loyal Hilton member and who enjoys staying at Homewood Suites when I travel with my family of five. Unfortunately, this particular location is not up to the standards I've experienced with other Homewood Suites properties. Note, I stayed here twice on my way to/from Colorado and my experience was consistent. 1. The cleaning products used in the rooms have an unpleasing, pungent odor. Instead of smelling fresh and clean, the room made us wonder if the room had even been cleaned. 2. There were multiple large stains on the furniture. Normal wear and tear is one thing, but this makes me believe that cleanliness isn’t a priority (see photo). 3. There was a large amount of dust on the a/c intake and ceiling fan. Not great if you have allergies. 4. Hotel doesn’t provide the full benefits associated with your loyalty level. When asked about a certain benefit (which is in writing via Hilton app), I was told “we don’t do that here”. Overall, I was disappointed. I will be booking elsewhere on my frequent trips through Lubbock and suggest that others do the same. TRIPADVISOR.COM USER 

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