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at the Homewood Suites by Hilton Mobile East Bay Daphne
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Disappointed in Daphne Homewood
Nov 11th, 2020
Our room was clean, perhaps even updated. Price was reasonable. The check-in experience was poor ... and the room key didn't work. Frustrating. Drove through four states today, masks required at even small gas stations where we stopped, a good, reassuring thing when traveling in uncharted locations during the pandemic. Bur apparently masks are not required here, as the front desk clerk was not wearing one during check in. A surprising, and very disappointing corporate health policy. Ice machines are located only on odd numbered floors. After walking up the stairs one flight of stairs, found that the ice machine there was completely inoperable. Had to walk up two more floors to get ice ... frustrating. I know there is an ice maker in the room, but it is always empty upon arrival. "Store" in the lobby was very poorly stocked ... we considered using it for our evening meal, but it was useless. Oh, one more thing ... toilet paper roll was nearly empty, with no replacement provided. Unforgivable. We have stayed here multiple times before, but this might have been our last. Just very rough around the edges, when there are other lodging options in the Daphne area. TRIPADVISOR.COM USER
Don't stay here if you have a dog
Nov 1st, 2020
I have a service dog and I called ahead to ask that we get a ground floor room, close to an exit door so taking my dog out of the hotel was quick and easier than going through long hallways and up and down elevators. Not only was I told absolutely not...wouldn't happen, I was questioned about why I was making that request and do I have proof of my dog being a service dog. I was questioned with suspicion and treated poorly by the woman who I believe said her name was Sheri. Unfortunately I couldn't cancel my reservation and told her she could speak with my husband about it because I was out of polite things to say to her. I don't know what this women's problem is but she definitely made the stay terrible and the room was just ok. Not great, and I definitely wouldn't use any of the kitchen items that were there. Don't stay here if Sheri is running the front desk. She's a jerk! just to be a jerk. TRIPADVISOR.COM USER
My Favorite Property in Daphne
Sep 4th, 2020
Love staying at the Homewood for business or Family travel. Huge rooms, comfy beds, and great service. The outdoor area is a great place to enjoy an evening cigar. I stay here over other Hilton properties in the city if at all possible. TRIPADVISOR.COM USER
Great place to stay for longer term
Jul 26th, 2020
This room has a full size fridge and a 2 burner stovetop. Dishwasher and disposal also worked well. The dishwasher however was quite loud. The bed was sufficient and the bathroom is split with the sink outside the shower and toilet. This is good for two people to share. No breakfasts at this time, but with the kitchen in the room it was fine. We kinda had a view of the bay. People at the front desk were accommodating. Will stay here again. TRIPADVISOR.COM USER
Great stop when passing throgh
Jul 6th, 2020
We stopped over for one night to break up the drive on our family vacation. If you or in the area or passing through and need a hotel this should be your choice. It was extremely clean and well maintained. All staff was masked and made every effort to keep surfaces wiped. I felt very comfortable with my family there. TRIPADVISOR.COM USER
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