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at the Homewood Suites by Hilton Oakland-Waterfront
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Jul 23rd, 2020
I have never been disappointed by staying at a Hilton property. Till this one. Room was not clean,dishes were left in dishwasher for me to put away. Bed sheets had dirt spots. The heater was so noisy. TRIPADVISOR.COM USER
Mar 25th, 2020
Im very sorry that this review is long overdue. My stay at The Executive in was pleasant. The shuttle driver Dora was always smiling and pleasant in the morning. I will miss her. Andrique was also very nice during our evening pickup from the Federal Building and a great tour guide. Darlene was very professional and made sure that I was happy with my room after problems with the cable in two other rooms I absolutely love the steak and salmon prepared each evening, I haven't found any others grilled so well. These employees and Kevin in the dining go the extra mile. Thank you, Melody TRIPADVISOR.COM USER
Mar 11th, 2020
Poor breakfast The food quality was very low. Location was great for the waterfront but poor for distance to good restaurants. None within walking distance I did not feel safe at the property vagrants rooming the lobby and grounds asking for $$ TRIPADVISOR.COM USER
Feb 26th, 2020
My husband, son and I had to rush down to Brisbane for a family emergency. I booked with this hotel and received a confirmation email as to the cost per night, bed tax, the $15/night parking fee and the total. When I looked at my credit card statement days later, I noticed that the charge was significantly more than the confirmation email total that I had received. Upset and concerned, I called the hotel to find out why. The representative's words were (paraphrased): "We quote you one price for the bed tax but charge more for it once you check in". Really?? As to asking why they showed the incorrect amount in my confirmation email, I was told that that was Hilton/Homewood Suites policy. WE WILL NEVER STAY HERE AGAIN. Dishonest hotel that can't even inform you correctly the first time as to how much you'll actually be paying. P.S. Our room had a big stain on the carpet and hair on the bathroom floor. And one day our room wasn't even cleaned up. Disgusting!! TRIPADVISOR.COM USER
My stay by the bay.
Feb 20th, 2020
Toilets and appliances need updating. I had city view instead of the bay view. I don't suggest the city view. It's not a pretty scenery and it's loud because of the traffic. The bed linen is awkward. Maybe bring your own soft sheets. The bay is beautiful though. TRIPADVISOR.COM USER
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