Homewood Suites by Hilton Palm Desert

36999 Cook St | Palm Desert, CA 92211-6066  [SEE MAP]Palm Desert, CA  [SEE ADDRESS]
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Courtesy of Homewood Suites by Hilton Palm Desert

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Guest Reviews

TripAdvisor Traveler Rating 1

I guess Covid ate their ability to provide any service!

May 8th, 2020

Had a problem from the moment I spoke with the Asst GM, Anthony to tell ask him to match the price I found on expedia. He told me it wasn't true, so I told him to cancel the reservation that I made direct, and I booked it for less. Not probably a wise decision on his part. When we checked in, the agent couldn't be less welcoming. She was actually rude. the Second night, my husband cut his finger bad. I ran to the front desk to get a bandaid or bandage. The gentlemen told me the hotel doesnt carry bandaids? then he held up a sign for me to wear a face covering, while he stood behind plexiglass. When I got back to the room, my husband called the front desk, and they then delivered bandaids. Although service could not be provided to the rooms, guest left their trash at their doors. Trash sat our for over 24 hours! Although I realize why the pool was not open, Breakfast was not provided as advertised. Very disappointed. Not what I would expect from Hilton! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disappointing in every way.....

Mar 2nd, 2020

I travel pretty extensively and was looking forward to trying out this convenient hotel in Indian Wells. The only thing that was delivered was a consistent, comfortable bed. The trouble started at check-in and never improved during the stay. Staff was indifferent and not willing to go the extra mile to ensure that their customers were happy. the Hilton 100% satisfaction guarantee is pretty much meaningless as well as being a Hilton Honors member. One of the most disappointing stays in any hotel brand in the last 2 years. I expect more from Hilton and I know you can do better! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Not what we expected...

Feb 29th, 2020

While the staff here appear to work tirelessly to help guests, we feel that Homewood Suites has gone downhill since our stay a few years ago. Each day, many items were in short supply (e.g. pool towels, breakfast items, plates, cutlery, etc.) and while touted as a smoke free hotel, many guests disregarded the rule and smoked every day in the inner courtyard and pool area. The daily breakfasts and (Mon - Thurs) evening receptions are a really great touch, but more fresh fare and fewer processed foods would be appreciated. On top of that, the Direct TV was inconsistent, air conditioning wouldn't turn off in our room (we unplugged it), and the common areas, beyond the main floor, could have been cleaner. This place has lots of potential, but needs a hands on manager to proactively improve the standards. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Nice Hotel in Convenient Location

Feb 23rd, 2020

Our cycling group stayed here as a base camp for trips to Joshua Tree and other riding areas around Palm Desert. The hotel is located in a perfect spot to catch I-10 and get to our rides and there are lots of places within an easy walk to eat and some shopping. The breakfast and evening offerings are good as well. Highly recommend. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

PD Stay

Feb 13th, 2020

Our first trip to area. Location ended up being excellent. Accessible to all we did in the area. Hotel was very nice. Great staff, Clean, easy parking, good fitness center, great value. We would return here. TRIPADVISOR.COM USER 

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