Homewood Suites by Hilton Phoenix Chandler/Fashion Center

1221 S Spectrum Blvd | Chandler, AZ 85286-8412  [SEE MAP]Chandler, AZ  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Top notch hotel with spectacular service!

Jul 5th, 2020

Our stay was amazing! From the moment I walked in and Steven (I'm pretty sure that was his name) greeted me, everything was perfect! This man single handedly made my stay amazing instead of just standard. He is super friendly, helpful, and knowledgeable. If you could clone him and put him behind every desk, that would be amazing. Instead, at what put him in charge of training or something. He is the epitome of top notch customer service. Even my father-in-law was super impressed by him when he stopped by to visit. People like this can really make a vacation extra special. Steven did just that! In addition, our room and everything we saw was clean and well maintained. Proper precautions for coronavirus were in place. The take and go pre-packaged food was good as well. I would gladly stay here again! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

A GEM for Value and Comfort

Mar 31st, 2020

Wow .. we stayed here for 4 weekday nights in the beginning of March ... It was a perfect place for our AZ trip ... Good location away from craziness ... This is definitely a business hotel with an international clientele due to the tech and corporate centers all around ... staff and guests were always polite and friendly We took advantage of the good early breakfast buffet each day which saved us time in our day ... after a day of activities we also were extremely pleased to return to find the manager's reception which ended up being dinner for a number of nights Pool area was super and relaxing matched with the manager reception complimentary Four Peaks beer or wine Rooms were large and comfortable ... Just a gem TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Checked in during COVID 19, took advantage of the situation

Mar 28th, 2020

We checked into this hotel in the midst of COVID 19 because my husband has a critical job and was on a work assignment. We got into our hotel at 3 am and were told our hotel was no longer serving breakfast due to new restrictions that all hotels now had to abide by. They also told us the pool was closed, but the gym was still open. Our company was charged 230.00 per night and there would be no reduction of rates due to the virus even though food was not being served. They offered bags in the morning with water, a piece of fruit and a granola bar. Upon researching for another hotel, a Marriot product, we found out they were still serving a nice hot breakfast and their pool was still open but not the gym. This made way more sense to me as a nurse that the gym would be closed. The virus hangs out on metal and plastic not chlorinated pools! Some of the people at the front desk were quite rude and unaccommodating ! We asked for a few extra plates and bowls for our room, since we now had to do more food preparation. The girl ( Madison) would not help get us anything extra we might need and was so rude. Steve and Mariah were very kind and apologized , they were great but Steve insisted that other hotels had cancelled all food service and the use of swimming pools. We had to stay in Arizona for 2 more weeks so we started looking for better accommodations and found the Marriot Residence Inn which has been FABULOUS!! We are no longer going to use Hilton Products (and we are diamond status) mainly because we feel they told us wrong facts and took advantage of the virus! They laid off many of their workers, where the Marriot has tried to keep a full staff. There is NO comparison between the two companies. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Wonderful experience

Mar 15th, 2020

Clean. Friendly staff. Great experience. Steve at the front desk was wonderful. Breakfast was tasty with a great selection. The evening social was a meal in itself. The overall hotel was very clean and the staff was great. Will definitely be back TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Phoenix wedding

Feb 27th, 2020

Super place to stay with very helpful staff and always trying to answer all questions. The breakfast was also very good. Try to stay on upper floors for the noise. The closeness to the interstate and all restaurants makes this hotel very convenient. TRIPADVISOR.COM USER 

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