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at the Homewood Suites by Hilton Phoenix North-Happy Valley
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Great Location, but.....
Jun 22nd, 2020
Upon check in, found stuff left in pullout couch, plastic bag covering smoke detector, hair in the shower, more plastic shopping bags found in drawers. Next morning, found a box of oatmeal in the cupboard, and no sugar or creamer to make coffee with. When I called the front desk to tell them and have some creamer and sugar brought to my room, not only did they question me and treat me like I was lying, they told me to just come down to the lobby to get some. I told them I wasn't dressed yet and would like some just brought to my room. I was then told that there was nobody there to bring stuff to me yet. I told them that I would wait. No rush. Then when they brought me the sugar and creamer, I was again qustioned and treated like I was lying to them. Overall, very disappointed. Not only with the SOME of the staffs attitude, but that room should have NEVER passed inspection and been put into the system. Someone isn't doing their job. TRIPADVISOR.COM USER
Good stay after being moved by the Hampton Inn next door
May 13th, 2020
I had booked a 5 night business stay at the Hampton Inn next door but was moved to the Homewood because of COVID. I had not stayed at a Homewood Suites before and was a bit hesitant, as I don't really like the extended stay type of place. I stayed in a 1 bedroom king suite that was large. it could stand to be updated/refreshed, but was a good stay overall. This location is close to shopping and restaurants. The staff was great. I will consider staying here again in a few months when I return to the area. TRIPADVISOR.COM USER
Still a great hotel, needs a bit of remodeling
Mar 18th, 2020
We loved going back to the Homewood Suites hotel in Happy Valley, just north of Phoenix. It was great to see familiar faces of Mikey and Edward who greeted us and went above and beyond to make our stay pleasant. Hall carpeting needs replacing and the suites are showing a bit of wear so need remodeling but everything was clean. Suggested to have hand sanitizer at the food station for breakfast and evening dinner but assistant manager ignored the idea ☹️. Disappointed in this day of Coronavirus. Will stay again! TRIPADVISOR.COM USER
Fantastic staff, tired hotel
Mar 16th, 2020
The staff members at this Homewood Suites are amazing! From the front desk to the dining staff to housekeeping, everyone is first rate. That said they deserve an updated property. My room had broken floor tiles, a loud overburdened AC and old chipped furniture. The hotel is due for a retrofit. Come on franchise owners, give your staff and guests an updated property. I know I’ll return for the staff alone but a little TLC would be nice. TRIPADVISOR.COM USER
Nice place, but in need of updates for a Hilton
Mar 15th, 2020
A nice hotel in general, but for a Hilton brand and the high price point, in need of updates. The basketball court was nice, daughter wanted to play volleyball but they said the ball was stuck on the roof (should maybe have more than 1?), dead bugs in lamp, missing trim, bad touch up paint, the couch pull out was so thin my teenager couldn’t sleep on it at all (and is not a picky kid) and toilet paper holder was rusty. The staff was excellent and breakfast was very nice. Overall was ok, just would expect more quality in the rooms for the price and brand. TRIPADVISOR.COM USER
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