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at the Homewood Suites by Hilton, Riverwalk
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Best hotel on the river walk
Dec 2nd, 2020
The hotel is in a fabulous location right on the river with large, spacious rooms. Everything on our list is within walking distance as well as many other undiscovered treasurers. Everything from valet to check-in was nice an easy with a friendly staff. I was blown away by the view from the room of the river. It was so breathtaking to see all the Christmas lights. I will be only staying here at the Hilton my next time I’m downtown. TRIPADVISOR.COM USER
Excellent stay at our favorite hotel in San Antonio
Nov 19th, 2020
Even with coved raging, the staff was helpful, thevroom was well cleaned and nice and everyone was helpful and friendly. GM even took his turns runningbthe front desk and making sure the breakfast offerings for carry out were in place early in the morning. We felt very safe during our stay. Will be much better when they are able to serve full breakfasts. TRIPADVISOR.COM USER
Great stay great location friendly accommodating service!
Oct 6th, 2020
Michele was so helpful in our stay there, she was very accommodating. We had a wonderful time and the River walk right in plain sight with many attractions. Great rooms and great service and great location. TRIPADVISOR.COM USER
Not up to Hilton standards- old and dirty
Sep 9th, 2020
I am a Hilton Gold member and have stayed at many Homewood Suites for business and vacation. I honestly can’t believe this hotel hasn’t been addressed by Hilton. We booked a three night stay and checked out after one night. We went to the Marriott River Center that was really nice and all the rooms have been renovated. The only positive thing was the fact that the front desk person was nice and apologized and didn’t give us a hard time about checking out early. That part was nice and the valet people were nice and efficient as well. But, honestly after explaining why we felt very unsafe during these Covid times when cleanliness should be their top priority.... they should have given us a refund- we paid full price for the night plus the expensive valet fee. We checked in late (around 11:00 pm) and we were so tired we stayed the one night. Here’s what we found... - Room VERY old/outdated and smelled bad. Even the halls and elevator had a foul smell. - We were going to use the pull-out couch for our teenager to use, but there was a visibly dirty sheet on it, food/crumbs in it, and a large stain on the mattress. We opted to not use it. - moved the garbage can and there was garbage behind it - wiped the counter surfaces with Clorox wipes and they were very dirty - toilet looked like one you find in a gas station... rust/brown and barely worked - shower had hair in it and did not appear clean- I literally felt dirtier after taking a shower in it. - wallpaper peeling, walls in need of paint, curtains visibly dirty I could go on and on. Again, with cleanliness being so important during these times I was shocked. This hotel is in a good location - it just needs a major renovation. I would definitely not stay until they make major updates/renovations. TRIPADVISOR.COM USER
Great Location - Great Staff - Great Accomodations
Aug 31st, 2020
I felt compelled to share my experience staying at this particular Homewood Suites. I was in need of lodging for approximately 30 days while working COVID-19 issues for the government - these guys fit the bill and worked with my budget to make my stay outstanding!!\ Never have I felt so welcome at a hotel as I did at the Riverwalk Homewood Suites - the staff went out of their way to make my stay as comfortable as was humanly possible. I would stay here again without question! Did I mention location? Great location with good views of Riverwalk and close to several eating locations both downtown and on the Riverwalk. TRIPADVISOR.COM USER
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