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at the Homewood Suites by Hilton Rochester/Henrietta
Worst stay ever!
May 26th, 2020
My sister was bit by a bug in the bed and had an allergic reaction. I caught the bug and gave it to the service desk and they did nothing because they didn’t find another bug in the room after their “inspection” They did not take any money off my room or anything. The general manager seemed to not care at all and basically told me “oh well”. I will never stay at this hotel ever again TRIPADVISOR.COM USER
Feb 28th, 2020
Smelly and not so clean rooms. Front desk staff is nice but you have to go down to get toiletries that are not already in your room. No shower caps. Apparently the night crew doesn't have access to things that the day crew does (i.e. mending kits, shower caps, etc.) TRIPADVISOR.COM USER
Excellent Hotel in Rochester
Feb 21st, 2020
Highly recommend this location. Clean, rooms are terrific, the staff is very friendly and helpful. The kitchen staff went out of their way to help with some breakfast for my son with food allergies!! Very thankful! TRIPADVISOR.COM USER
Feb 20th, 2020
Very pleased with the two bedroom (each with king bed), two bath suite with kitchen and sitting area. The suite was immaculately clean with nice decor. We were traveling for my daughter's sporting event at the Dome Arena, and the suite was perfect for our needs. The hotel is less than 2 miles from the Dome, but close enough to drive into town for restaurants and shopping. The suite was pet-friendly, although we ultimately decided not to bring our dog on the long drive. You would have no idea the suite was pet-friendly - everything was so clean and fresh! Friendly front desk staff helped with extra blankets. Check in and check out was a breeze. Convenient free parking in the hotel's outdoor lot. My mom and daughter went down to breakfast and brought it back to our suite so we could nibble while getting ready for the meet. Very convenient. We will book this exact suite again next year if we compete at the Dome again. Thanks for a great stay. TRIPADVISOR.COM USER
Great value. Friendly hard working staff
Feb 17th, 2020
Just returned from a weekend at Homewood Suites. Hotel was a good value. Rooms were large included a kitchen with a full size refrigerator, dishwasher, small stove. Indoor pool, large lobby and gathering area. Staff were friendly and attentive throughout our visit. From the front desk (Daniel was great), house keeping and the staff who busily restocked during the busy complimentary breakfast, everyone we encountered welcomed us. Rooms were moderately clean, tub was showing some wear but no mold, just wear. TRIPADVISOR.COM USER
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