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at the Homewood Suites by Hilton Rochester/Henrietta
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A bit disappointing this time
Jul 19th, 2020
OK, I know the hotel can’t help the influence on service caused by the pandemic: basically no breakfast or dinner, since it’s all buffet-style normally. However, it does diminish the Homewood Suites value proposition and this recently renovated property surprisingly felt a bit downmarket this time too. Examples: lack of HH gold-level recognition at check-in, stained hallway carpet, guests smoking pot inside, and a mid-afternoon fire alarm (perhaps related to the pot). Plus, the gym wasn’t throughly cleaned between Friday night and Saturday night, as evidenced by an untouched Dasani wrapper near the treadmills. At least the gym was open for use. All in all, it just felt a bit more like an Extended Stay America this time and that pains me. The room was fine fortunately and I hope everything will be back to normal next time. TRIPADVISOR.COM USER
Worst stay ever!
May 26th, 2020
My sister was bit by a bug in the bed and had an allergic reaction. I caught the bug and gave it to the service desk and they did nothing because they didn’t find another bug in the room after their “inspection” They did not take any money off my room or anything. The general manager seemed to not care at all and basically told me “oh well”. I will never stay at this hotel ever again TRIPADVISOR.COM USER
Feb 28th, 2020
Smelly and not so clean rooms. Front desk staff is nice but you have to go down to get toiletries that are not already in your room. No shower caps. Apparently the night crew doesn't have access to things that the day crew does (i.e. mending kits, shower caps, etc.) TRIPADVISOR.COM USER
Excellent Hotel in Rochester
Feb 21st, 2020
Highly recommend this location. Clean, rooms are terrific, the staff is very friendly and helpful. The kitchen staff went out of their way to help with some breakfast for my son with food allergies!! Very thankful! TRIPADVISOR.COM USER
Feb 20th, 2020
Very pleased with the two bedroom (each with king bed), two bath suite with kitchen and sitting area. The suite was immaculately clean with nice decor. We were traveling for my daughter's sporting event at the Dome Arena, and the suite was perfect for our needs. The hotel is less than 2 miles from the Dome, but close enough to drive into town for restaurants and shopping. The suite was pet-friendly, although we ultimately decided not to bring our dog on the long drive. You would have no idea the suite was pet-friendly - everything was so clean and fresh! Friendly front desk staff helped with extra blankets. Check in and check out was a breeze. Convenient free parking in the hotel's outdoor lot. My mom and daughter went down to breakfast and brought it back to our suite so we could nibble while getting ready for the meet. Very convenient. We will book this exact suite again next year if we compete at the Dome again. Thanks for a great stay. TRIPADVISOR.COM USER
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