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at the Homewood Suites by Hilton Rochester Mayo Clinic Area/ Saint Marys
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No room cleaning, and expensive
Sep 5th, 2020
I'm halfway through a nearly 2 week stay, but at this point, I'm so annoyed that I wanted to post my review now. We originally booked in for a 4 day stay, but have had to extend our stay. Due to covid-restrictions, the hotel has discontinued daily room cleaning for guests staying more than one night. We weren't informed of this before our stay, but decided to stay anyway. Each day, I have to make the bed, clean the room, get fresh towels, soap, and other amenities. I was told this was a Hilton policy Yesterday, we found that we have to extend our trip for nearly another week. Since we've already been here a week, I asked if the room could be cleaned. I was told that it could not -- that this is a Hilton-wide covid policy. I called the other 2 Hilton properties in Rochester, and found that they are doing cleaning upon request for their multi-night guests. So... it's a pain in the butt to have to change hotels. We're considering changing rooms, though the front desk clerk isn't sure she can allow this -- she said no one has ever asked to do this before. This is not the standard I expect from Hilton, and as a long time Hilton Honors member, I'm very disappointed, especially at the deceit of being told this is a standard for Hilton's in Rochester. I'd recommend staying elsewhere until the covid thing ends (or ask for a new room when your room gets too dirtyl) TRIPADVISOR.COM USER
Pleasant one night stay
Aug 16th, 2020
We stayed one night but would definitely go back for a longer stay. The front desk checkin was easy and pleasant. The room was big, airy and clean (and, apparently the one we were in - the most requested room). I gave it 4 stars only because there were a few disconcerting stains on the blackout curtains. And, I thought the shower was a bit dated. Also, would have liked to use the fitness center but it was still closed because of Covid. TRIPADVISOR.COM USER
So accommodating, great staff
Apr 11th, 2020
We stayed here while my dad was having surgery at Mayo. It was just a couple weeks into the Covid-19 pandemic so the hotel had limited staff and all the restaurants were closed. We ended up cutting our stay short since Mayo restricted visitors and we had to go home, but the staff was so good. Even though they were short staffed and had limited services, they were so friendly and helpful. The room itself was spacious (a suite) , beds were very comfortable, kitchen well supplied and we looked forward to relaxing every day in our room. We would stay here again in a minute if we were coming to Rochester. TRIPADVISOR.COM USER
Great Hotel in Rochester
Feb 29th, 2020
My family and I stayed here for 3 weeks when my husband had surgery at Mayo-St. Mary’s. It was so convenient to the hospital and had a shuttle to the Mayo Clinic downtown as well. The staff was wonderful. It felt like I was coming “home” after long stressful days at the hospital. The breakfast was always great and the evening reception with always great. It was nice to just be able to come back from long days at the hospital, be able to eat and then head upstairs to rest. Hope was always so friendly and was always checking on how my husband was doing as well as how I was holding up. If we are ever back in Rochester, we will definitely stay here!! TRIPADVISOR.COM USER
Feb 28th, 2020
Great hotel! Friendly staff, large rooms, and everything was clean. Great location to Mayo Clinic and the shuttle can take you to & from the hospital. We also sat in the hot tub which was nice and clean. TRIPADVISOR.COM USER
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