Homewood Suites by Hilton Williamsburg

601 Bypass Rd | Williamsburg, VA 23185-2928  [SEE MAP]Williamsburg, VA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Very pleasant stay. Hilton Staff made a huge difference

Feb 16th, 2021

Had a great time. Room was impecable and staff very professional and friendly. Stayed for the weekend, enjoyed the room, the swimming pool and the gym as well. Immediately greeted as a Hilton Honors member and staff made the stay extra special TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Very Happy

Jan 31st, 2021

We were very happy with the suite and the staff. The suite was very clean and everyone was following Covid 19 health restrictions.The staff throughout the hotel were very professional, friendly and extremely helpful, specially Alex and Adrian. Very satisfied with the stay. I definitely recommend Home Wood Suites Williamsburg. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Family Vacation

Jan 24th, 2021

Let me first say the location of this hotel was amazing. For the most part everything was very clean. Our issue came right after check in. As soon as we got into our room I had to use the bathroom, and the toilet would not flush. I went to the front desk and spoke with an employee who sent matinance to our room. The matinance worker told us that there was a piece broken on the tolite and he would replace it. He rigged it for the moment and would come back. This only lasted until the next bathroom visit. So while waiting for matinance to come back my husband had to take the lid off the toilet and manually flush the toilet (yup my husband took one for the team, grossed out and all). We left the room and came back extremely late, only to find matinance still didn't return. My husband once again flushed the toilet manually all night. The next morning we left the hotel thinking matinance would come while we were gone to fix the issue. We came back to our room around midnight and guess what.. The tolite was still not fixed!! My husband once again played the mataince worker and manually flushed the toilet all night. First thing in the morning I went back to the desk and asked for a manager. The employee on duty asked what was going on and I explained the situation, and how patient we were being. He stated he wish we would have told him. This was already a reported issue with the other desk clerk and matinance. He sent matinance back to the room and he finally replaced the piece. However this was after 3 days and our last day there. I never once heard anything from a manager, the front desk clerk offered an apology. Kinda hard accepting that after my husband's hands were stuck in a toilet bowl for 3 days. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Stay

Jan 22nd, 2021

I've stayed at this hotel twice for family visits; once last year, before the covid craziness, and again just recently. On both visits, our stays were excellent. I expected a lot of changes on this visit due to all the covid restrictions/regulations but all in all, it didn't impact our stay at all. The hotel is spotless! Total kudos to the housekeeping staff. Our suite was spacious and well stocked. Everything was extremely clean and fresh. Every area that we went into was just as clean and fresh as the others. The lobby, hallways, elevator, public restroom etc. were all pristine. The housekeeping staff that we did encounter were sweet and courteous. Even with a mask on, we could tell they were smiling. The front desk agent, Adrian, was wonderful. He informed me at check in of all the covid restrictions in regards to the pool, fitness center, and breakfast. We did have a problem opening the pool door but Adrian came down right away and showed us how to open the door properly. Adrian seemed to be present throughout most of our stay. He was totally professional, courteous, friendly, and energetic. Our last stay here was wonderful which is why I chose this hotel again for this recent stay. On both visits, I found the service, cleanliness, friendliness and attention of staff to be excellent. We also found that within just a few miles of the hotel there are several restaurants, grocery stores, department stores etc. as well as many of the Williamsburg area attractions. This will be the hotel I use for all of my stays in the Williamsburg area. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent service

Jan 21st, 2021

My family stayed at this hotel and from the moment we walked into the hotel Alex the front desk guy was absolutely amazing the entire stay he was so welcoming and friendly and kind everyone else was great too but he stood out among all of them. The hotel was great the rooms were spacious clean and everyone kept their distance with covid regulations. Definitely will be going back again! TRIPADVISOR.COM USER 

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