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TERRIBLE FULL OF BED BUGS
Sep 20th, 2018
We booked one night. I'm actually writing this from the hostel at 5am. The bed is FULL OF BED BUGS. Since there is no staff visible or reception service ABSOLUTELY NO ONE IS OFFERING US HELP OR SOLUTIONS. AVOID THIS HOSTEL. TRIPADVISOR.COM USER
Jul 15th, 2018
Fortunately i was there for one night. You can’t-find anyone in reception and just should talk to camera. No breakfast included and i think by 110 Euro that I paid for one night should be include. No-one can speak English. TRIPADVISOR.COM USER
Impersonal but cheap
Nov 6th, 2017
Strange place even for a hostel. No staff evident, checking in all done through the intercom with three different access codes to get to our room. Room was basic, very clean and quite comfortable. Water was hot. TRIPADVISOR.COM USER
No frills, great bargain, safe accommodation.
May 10th, 2017
Once access is achieved into the building, your stay will be perfect. Centrally located, quiet, very clean accommodations for a quick visit to Madrid. Near all major tourist destinations, walkable to many. TRIPADVISOR.COM USER
THEY LEFT US OUT ON THE STREET
Apr 20th, 2017
Customer service is absolutely SHOCKING. They “lost” our booking (something I have read has happened to various people”) after taking credit card details (scary), leaving us out on the street after arriving in Madrid. After waiting for two hours on someone from the hostel to phone us back with a “solution”, I have added a photo of the so called solution that they sent to our email (they did not even have the courtesy to phone). Might I add, there is no one on reception, just a web cam (creepy). DO NOT take a chance with this hostel. Absolutely appalled. TRIPADVISOR.COM USER
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