Hotel 32 | 32

32 E 32nd St | New York City, NY 10016-5503  [SEE MAP]New York City, NY  [SEE ADDRESS]

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at the Hotel 32 | 32

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Guest Reviews

Tripadvisor Traveler Rating 5

Always a great hotel to stay

Mar 18th, 2021

I stay at hotel 32|32 quite frequently and it has become one of my favorites in the city. The rooms have a modern look and are always very clean. I usually pick one that has a balcony. The staff is always very helpful and accommodating. Anytime I have arrived early, they have always let me store my bags behind the front desk while my room is ready. If you like korean food, there's a ton of great restaurants right on 32nd st. Penn station is close enough to walk. The rooms prices are reasonable. I highly recommend this hotel to everyone! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Excellent Customer Service

Jan 25th, 2021

Contacted the hotel to resolve an issue with my booking. Great guy Mike sorted it for us. It's great to see that even though the hotel is very profitable, their moral compass is on point. Extremely flexible. Will certainly be staying in the future! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

No covid restrictions

Dec 10th, 2020

This place is disgusting. The 1st room they assigned me had so much dust I couldn’t breath. They sent me to a 2nd room that then had a dead roach and the bed was disgusting. Josh and Karen were the 2 agents I worked with. While contacting Expedia the 2nd time because Karen lied and told Expedia no manager was available, I was waiting in the lobby and Josh sent someone up to the 1st room that I had which had not been clean and the guest came down complaining. I will be contacting NYC Health Department the shouldn’t be happening during Covid. They are a major health risk. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Only one elevator, goes down without notice

Dec 4th, 2020

My parents are a 65+ year old couple who stayed at Hotel 32 and had a very unfortunate experience. We needed to check out in the morning around 7AM in order to catch a flight. But that morning the sole elevator in the building was down for maintenance. We both are over 65, so it is very difficult for us to climb an entire high-rise tower using stairs. However after waiting half an hour for the elevator without luck, we were forced to descend 7 flights to exit the building, while carrying 4 suitcases. We understand maintenance is a necessity, but it would be nice to give a heads-up of upcoming elevator maintenance to the guests. Overall it was a terrible experience due to broken elevator and no backup. We sent an email to Manager Johanna but she hasn't replied in 10 days, so we are publishing our review publicly to warn other older travelers. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Weed pot

Nov 30th, 2020

It was full of weed smoke and smell even though it is a non smoking hotel. It was a normal for the management. They were not even refunding. It was very tough night for the kids. May be it's a good hotel for weed smokers but not for families with kids or who can not stand weed smoke and smell. Since hotel management do not care or keep their eyes close, weed smokers love this place. Please stay away if you can...... TRIPADVISOR.COM USER 

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