Hotel Albatros

Steinmattstrasse 93 | Zermatt 3920  [SEE MAP]Zermatt  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 5

The Perfect Stay One Can Ever Ask

Sep 2nd, 2019

This is the best hotel one can ask for. The staff replies to emails promptly with very detailed information, and offered the most helpful service. Booking directly from its website will include transfer from and to the train station during office hours, which was helpful. This hotel is perfectly situated in a quieter section of Zermatt with reasonable walking distance to all the stations. We arrived at Zermatt station past 9pm due to a bad flight delay. No transfer service from hotel (we knew it beforehand), and no e-taxi around, so we walked to the hotel with our two medium sized luggage in 15 minutes. Sheeana was waiting for us at the front door even though our arrival time has past her working hour. We stayed at Suite Eagle, which has two beautiful balconies facing the opposite directions. The one facing Matterhorn was shared with another suite (no problem at all), and it has the best view we found throughout our entire journey. We got the first golden ray at Matterhorn’s tip while staying inside the living room. They graciously let us stored our luggages for one night while we stayed at Schwarzsee, which was unbelievable and we appreciated it so much. The suite consists one typical twin bedroom with nice dressers and one big bathroom with jacuzzi and an open spacious living room, which they accommodates our two kids in two twin sized beds (one was converted from the super comfy sleep sofa) and lots of shelves and drawers to organize our staff. The suite has a nespresso machine, which can make coffee and tea easily, and they offer four sets of tasteful tea/ coffee cups with saucers. The included breakfast surpassed our impression of typical European continental type. Beautiful breakfast room with nice table cloth and quality silverware. Ample variety food with both good quality and quantity. We feel so lucky staying at Hotel Albatras. Millions thanks to all the staffs, especially to Sheeana. You made our trip so much easier, so special and memorable. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5


Sep 1st, 2019

We recently stayed here for 2 nights. They picked us up from the train station in their electric car. The view of the Matterhorn from our balcony was amazing. The breakfast buffet was good. The eggs were especially good. The staff was friendly and helpful. We would definitely go back. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Enjoyable 2 night stay

Apr 6th, 2019

We stayed here for our first visit to Zermatt. Do take advantage of a taxi or shuttle as the hotel is a 15 min walk from the train station - a bit of a slog with cases. I’m afraid I don’t know the name of the receptionist who greeted us but she was extremely helpful, providing a map of the town and some recommendations. She also very promptly helped us with an issue we had with the safe in the room. The room itself was very nicely decorated and we had a view of the Matterhorn when the weather cleared on the second day. Our room had a balcony with chairs and rugs allowing you to sit outside and enjoy the view. There is a bar but no restaurant on site - plenty of places to eat in the town though. The breakfast selection was very good. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Good service and really nice hotel

May 17th, 2018

I was there during easter with my daughter and some friends for a ski holiday. Really enjoyed staying there. Staff very helpful and polite. Really made us feel very welcome. Good breakfast and really easy transport from the hotel to any place you wan´t to ski. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing Stay

Feb 8th, 2018

This is a great hotel with really friendly staff and great features. The hotel gets all the basic things right and much more. The hotel was clean, well organised and the nightly turn down service and chocolates are such a simple touch but make the stay more welcoming that most hotels. Like all hotels in Zermatt, the shuttle service provided gets you to and from the train station upon your arrival. The staff are knowledgable of the area and give you great advice of where to go and what to see. Also, with it being only a short walk to the centre, everything is close by, whether you're skiing, hiking or going to a restaurant. The wellness centre is a fantastic experience in the hotel. You get to the end of the day and time in the sauna and steam room make for a relaxing start to the evening. The hotel also offers Massages, Carole was warm and friendly and my other half and myself felt relaxed afterwards. In the afternoons, the Hotel puts out tea and biscuits for its guests, which i found far nicer than the basic tea and coffee that you would normally get in your room. The evenings are also a lovely experience, with the fire going and a comfy seating area, drinking a glass of wine before or after a meal out is a relaxing winter warmer. I would definitely come back to this Hotel and the family feel of this hotel is really nice. With only 20 rooms your certainly feel like you get the personal touch when you stay. Thank you for making our stay so warm and welcome Duncan and Emma TRIPADVISOR.COM USER 

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