Kimpton Hotel Allegro

171 W Randolph St | Chicago, IL 60601-3121  [SEE MAP]Chicago, IL  [SEE ADDRESS]

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at the Kimpton Hotel Allegro

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Guest Reviews

TripAdvisor Traveler Rating 4

Five Star Service at a 4 star hotel

Mar 20th, 2020

I will be honest and say I had been avoiding IHG properties for a little while due to an experience at a property in Cherry Hill, NJ. So needless to say, my company booked this property and I was pleasantly surprised. It is well located. Many restaurants and transportation are just steps away (with a restaurant in the lobby). You can actually come straight here from O’Hare as the Blue line stops a block away. This by no means is a ultra-luxury hotel. However, for a renovated prewar building, it is nice enough. They make up for it in the service. The customer service is wonderful. I arrived super early and was granted early check-in with a kind smile. The elevator was clean, albeit not as secure as I would have wanted for a city hotel (meaning, you don’t need key card access for it to run). The hallway was a bit dark, but that was probably more because of the décor and lack of windows at the ends of the hall. The room was small, but clean. I did not have a view unless you count looking into another building. There was not much space between the wall and the bottom edge of the king bed. But, there was at least 5 feet between the side and the window. So, I was able to unpack comfortably. The bathroom was extremely small, but expected since it is a prewar building. You could hear activity in the hallway. The furnishings were typical, nothing too special, but comfortable. My biggest gripe would be the heating/cooling. Since it was winter, it was extremely cold. There was an adjustable thermostat. I managed to get it warm quickly, but then it got too stuffy. Since the windows were older, it was difficult to manage a decent temperature. So, I did get cold at night. Now for the positives. They had a 5PM prosecco hour. They were kind enough to make sure everyone was topped off before they took the cart away. As I went to go turn in my glass, I made a point to compliment my time there to the lovely night manager, Arturo. He was so kind to gift me with some wine. How lovely! They also had coffee service in the mornings until 9am. I missed it, but the front desk had a cup ready for me (after I called down) when I came downstairs in a rush to get to my meeting. They told me they would check me out and grabbed my bags and handed me a number in 30 seconds flat. Now that is 5-star service! I couldn’t get points for my stay since my company booked the hotel for me. But, I would gladly stay here again just for the service alone. If you need a hotel that is well-located and priced right, don’t hesitate to try Kimpton Hotel Allegro. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Fun & Flirty!

Mar 8th, 2020

My friends and I stayed here for a short reunion trip. It was fun and swanky. We really enjoyed returning from a long day in the city to free champagne (5pm-6pm everyday). The staff was very friendly and the beds are super comfortable. I would definitely stay here again!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

A hidden gem!

Mar 8th, 2020

Rooms were nice, common spaces are beautiful, and the staff is incredibly friendly. Find Leah and tell her hi, she's one of the best! Check out the champagne happy hour from 5 to 6 also. Free unlimited champagne and great company! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Smallish but Comfortable Enough

Mar 1st, 2020

Our room was on the small side with furnishings that are either weird or artsy depending on your point of view. In addition to the very comfortable bed our room had a credenza containing the refrigerator/minibar and safe, a desk and a couple of small pouffes for seating. A small table and comfy chair would have been a nice touch but there wasn't space. As others have noted, the walls are rather thin, so keep it down! Like the bedroom, the bathroom was also compact. Disappointingly in this day and age, it still had a tub rather than a walk-in shower. Everything was clean and worked, so no complaints there. I was a little surprised by the lack of USB outlets. I also didn't care for the main room light which was as charmless as an old fluorescent tube. Kimptons pride themselves on a friendly vibe, and the Allegro didn't disappoint. Here the wine hour that sister hotels have is replaced by a prosecco hour. And for those who may not want prosecco there was a mulled cider alternative. Location is a big feature of this hotel. It's right in the theater district, about three blocks south of the river and five or six west of Michigan Ave. (I'll confess I didn't actually count.) There are restaurants all around, and especially just across the river in the River North neighborhood. Overall, we enjoyed our stay but I don't think the Allegro is quite as good as the nearby Kimptons. That's mostly down to the small room and thin walls although the furnishings and equipment were just a little sub-par too. Would I stay here again? Maybe. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Check your bill

Feb 29th, 2020

I used points to stay here in December. I had minibar credit but noticed a random unidentified charge of almost $60 on my credit card from this property. I called to inquire about the bill (which I never received at checkout), and when it was sent the charge was magically removed. Note, I hadn't asked them to do this, I just wanted to see what I was being charged for. Seems they knew it was bogus without even having to ask... Hmm, why would that be? Check your bill. TRIPADVISOR.COM USER 

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