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at the Hotel Amarano Burbank
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Massive and Irresponsible Failure
Oct 3rd, 2020
During this critical time in our history, it is more important than ever to take care of each other. The Amarano FAILED in this task. My daughter is an asthmatic with a history of Pulmonary Embolisms. She travels carefully and plans meticulously to ensure her safety as well as those around her. Part of this includes selecting small hotel properties that she feels are also taking this mandate to heart. After a 6 hour flight, she arrived at The Amarano with luggage and her dinner in hand only to discover that the hotel had accepted a full buy-out that pushed all those who had already booked rooms out of the hotel. There was no notification nor any advance efforts to locate alternate accommodations for the displaced in comparable accommodations. She was welcomed to the hotel with a “sorry we have no room for you” and “we can book you a room at the Best Western”. ALSO, and notably, the management left their front desk staff to manage these beyond difficult encounters. If this is the best you can do, then I am happy she was forced to go elsewhere as I would not trust that you have met the sanitation standards you espoused if you cannot meet the obligation to honor the reservations you confirmed just two days prior. Disappointed is not a strong enough word. TRIPADVISOR.COM USER
Oct 3rd, 2020
Had quite a terrible experience this evening. Traveled home to LA for the first time in 8 months to meet my new nephew. Was in need of a trusted and safe place to stay to quarantine for a few days post travel. I booked my room at the Amarano a few weeks ago as this is where my family and friends stay whenever they are in town. I’m high risk so I anxiously planned my trip in detail. Cut to my arrival this evening after a 6 hour flight - the Amarano, despite having booked rooms to myself and others, had accepted a buy out. I received no call, email, or text prior to arrival. The two sweet gentlemen at the front desk offered to book me at the Holiday Inn or Best Western. I declined. Not exactly what I would say is comparable nor what I would deem safe for a high risk person in “the time of COVID”. Beyond disappointing. I won’t be back and I’ll make sure my friends, family, and clients aren’t either. TRIPADVISOR.COM USER
Jul 29th, 2020
I chose to enjoy a much needed “staycation” last weekend and wanted to explore a new neighborhood (for me) in Los Angeles, so I chose the Amarano hotel in Burbank, which from its website had a more sophisticated feel from other hotels in the area. And let me tell you – I am SO glad I chose this hotel. First of all, the level of safety the Amarano provided in this post Covid world was exemplary. From face masks everywhere to TV remotes wrapped in plastic, it was clear this hotel went above and beyond to make guests feel secure in staying. But the numerous safety measures did not take away from the hotel itself – which had a stunning lobby and my gorgeous room wouldn’t have been out of place in Beverly Hills. They also have a very impressive pool and sunbathing area too. And the staff was friendly and professional (Jasmine rocks!) But one of the best things about this hotel is the location. Just around the corner within walking distance are numerous restaurants with every type of food you can imagine – Thai, Italian, you name it – all with outdoor patios which again made me feel safe and secure given the current state of Covid affairs. In sum, I cannot say enough nice things about Hotel Amarano. Do yourself a favor and check this place out. I’m sure I’ll need another staycation this summer, and like the saying goes –“if it isn’t broke, don’t fix it” I’ll be back. TRIPADVISOR.COM USER
Unsafe during COVID
Jul 20th, 2020
My family stayed for 3 nights in this hotel last week to help arrange care for my sick father. We chose the hotel based on proximity to my father and based on our somewhat positive prior experience staying there several years ago. We regretted our decision soon after checking in. Cons: -Inadequate cleaning practices in common areas. Hand sanitizer in lobby only. No one cleaning door handles, elevator buttons. -Staff and guests frequently wearing masks inappropriately. I never saw anyone use hand sanitizer. -Was told self-parking available when I made reservation, but only 4 spots available out front, first come first serve. Was told had to give up car to be parked by staff downstairs in garage or I had to park on the street. No fee for parking. -Hotel generally understaffed now and in a state of disrepair. -Wet paint in elevator lobby at garage level. Dirty elevator floor with paint stains. -Opted for more expensive suite to have a pullout sleeper. Springs poking out on the pullout mattress. Carpet worn down in room and common areas. Shower floor worn down. Main bed uncomfortable. -Got stuck in the pool area. Glass door only opens with automatic button, which was burning hot and not working properly. -Basically no real food available on site. -Room cleaned every 3 days only. -No screening process in place for COVID. -No special practice in place to air out room for cleaning staff. Unclear if rooms being kept vacant for certain time period between guests. Pro: -Nice looking lobby. -Staff were really trying to be helpful, everyone I met was polite and did their utmost to be accommodating. No issues with staff. They were clearly stretched thin at times. -Coffee and tea in the lobby in the morning. -Location TRIPADVISOR.COM USER
Jul 4th, 2020
The staff at Hotel Amarano are the friendliest I've met in America. Nothing is too much trouble and I enjoyed personal service from Tom and Jeannette, who couldn't have been more helpful. My newly painted room was incredible quiet and absolutely spotless. It's color scheme was really soothing and very easy on the eye - whomever selected the palate has done a great job. The pool area was really clean, as was the lobby, and I look forward to returning very soon. TRIPADVISOR.COM USER
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