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at the Hotel Annapolis
Beautifully upgraded...An unexpected delight!
Jan 26th, 2020
We stayed here last year when it was Loews of Annapolis. Graduate Annapolis has certainly exceeded my expectations.We stayed in a two queen bedroom and it was extremely comfortable and the decor was very charming, both modern nautical and old world. The bathroom fixtures were beautiful; shower was amazing. The staff were very pleasant and helpful. Buffet breakfast at Camp Severn Shore was awesome! TRIPADVISOR.COM USER
No One Communicates or Knows What's Going On
Jan 24th, 2020
I did not stay here personally, but I have dealt with several iterations of this hotel through the years, and there's always issues! This year, as The Graduate Annapolis, was the absolute worst! My group was reserved for their individual rooms months in advance for an event to be held there. The hotel was mailed a company check covering all the rooms, almost 1 month in advance - all that was needed was 2 weeks. Some of my folks (don't know why only "some") even received follow-up confirmations to "welcome them" to The Graduate, and then a few days later, I get a call saying the hotel had Overbooked, and some rooms had been determined to be "legally unable to sell", so some of my folks would be put up in another hotel. This happened 2 days before the event! I told the caller that the rooms were already paid for, and he proceeded to tell me that he had a note that each individual was paying for their rooms with private cards. What??? He had no knowledge of the letter with the company check. He was going to look into it, said having a check already there changed things, and would call me back later. Well, later rolled around, and no call, so I called the hotel, and was told that individual was busy, but that all my folks were fine, they weren't being bumped. This was great news, until the next morning when a couple of my folks were checking in, and the front desk told them that No, the rooms were not paid, and they would have to use a credit card. What??? So, since I believe in C.Y.A., I had put a copy of the check and letter in each attendee's packet, which one of the gentleman promptly pulled out and showed a manager. Yay! I was off work the rest of that day, so the next morning at work, before my group would be checking out, I emailed the hotel's finance department to inquire about the whereabouts of the check. I heard back quickly that the check had posted the day before (Really? You got it in December!), and all my people would be good to go, and wouldn't be charged on their own cards. So, now I'm just waiting to hear from all my folks, who haven't gotten back into town yet. Like I said, every single year, something like this goes wrong with this hotel. Sadly, I think my group will continue to go here to the yearly event, because it's held here - easy-peasy to just leave the event and go to your room, instead of getting in your car to travel back to a hotel. I guess I'll up my stress meds in anticipation of next year! TRIPADVISOR.COM USER
Restuarant closed for private event, no room service, no shuttel service, but A great Employee Named Andrew
Jan 21st, 2020
We arrived for a Satruday stay about 1:00. I inquired about the restaurant, and was told it was closed for a private event. Once in the room, I could not find a directory. I called 0 on the phone and finaly got a woman in guest services. I asked for the number for room service. She informed me that they didn't have room service. I then asked if there was a shuttle to take us into town. She told me the did not have a shuttle. There is not a mini bar in the room either. My husband and I took an Uber into town for lunch. In late afternoon, I went to the lobby in search of a cup of coffee. The coffee stand was closed. I walked into the restaurant, and a young man asked if he could help me. I asked for a cup of coffee, and he said he would be happy to help me, what would I like in it. The young man's name was Andrew. I told him how disappointing our stay had been so far. He could not have been nicer. He said he was bartending later and would be happy to treat us to a cocktail. He was the shining star at this hotel. We stayed at this property when it was a Loews - the restaurant was always open, they had room service, they had a shuttel to take you to town and back again. It is a shame that those amenities have been discontinued. Hats off to Andrew for being so hospitable. TRIPADVISOR.COM USER
Lowes? What Lowes? This is better.
Jan 13th, 2020
We visit Annapolis several times each year for live music events at The Ram's Head Tavern (an excellent live music venue), and the closure of the Lowes Hotel left us one less lodging option. We liked the Lowes, and its location, and stuck with it through its decline and fall and rise again. The Graduate Annapolis now occupies the building and we just spent our first couple of nights there, and we liked it. The rooms have been refreshed, the public spaces redone with a mid-century modern vibe, and the staff were eager to please. Where the Lowes felt "corporate", the Graduate has more of a Kimpton vibe, which is a good thing in my view. The wife's only complaint was the creepy (to her) portrait photo in the bathroom. Food and drink at the onsite restaurant, Camp Severn Shore was nice - we had both breakfast and lunch there. The bartenders were friendly and drinks were interesting and well made. Our "walking around" coffee from the lobby cafe, Poindexter Coffee was excellent. We will be back in a couple of weeks for our next show at The Ram's Head - we are glad The Graduate came to Annapolis. TRIPADVISOR.COM USER
Great modern hotel with Amazing Nautical decor
Dec 11th, 2019
We loved this hotel - it was just renovated (it was previously a Loews hotel) right near the bay in the old section of town a 5 minute drive to the Naval Academy and St Johns College. Our room was decorated in a very cool way, there was a big desk that looked like a ship captains desk, a chaise lounge and, night tables that looked a bit like old filing cabinets, bold striped wallpaper - it sounds kind of crazy as a design but it worked. There is a 3 story atrium which is filled wall to wall with paintings of ships and ship scenes. The bar/restaurant is very nice and the drinks are reasonably priced as they get a lot of locals. The staff was friendly and very helpful. The bed was unbelievably comfortable. We will be staying there again each time we go to visit our son at St Johns! TRIPADVISOR.COM USER
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