Hotel Aquabella

2 Rue Des Etuves | Aix-en-Provence 13100  [SEE MAP]Aix-en-Provence  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 3

Nice hotel but lack of service

Aug 6th, 2020

A 1 night stay at this 4 * hotel. A nice room refurbished with a fine duble bed and a big bathroom, but it all had some lack of things. There were no information in the room about the hotel services such as breakfast hours, possibilities of having served food or drinks in the room, phone numbers, Spa prices and hours etc. In the bathroom the shower was not effectively covered with glass protection so the water was spread out on the floor and no place to store your shampoo when showering. The check in and out at the reception was made by 2 persons only, of which one of the all the time was on the phone or doing other things but serving the guests. So you had to wait quite some time for this service. They had a P-park nearby but with no direction instructions at the reception. The pool area was nice but fairly crowded and you could only get towels at the reception so you had to walk back to this and stand in line again. The towel service should have been near the pool area. We did not use the restaurant as the menu was quite ordinary but the breakfast buffet was very fine, but the staff was not well organised as there was a lack of tabbles prepared for you and you had to call the staff to get everything you needed, glass, serviette knives and forks etc. The hotel is though nice situated just a short walking distance from the old town center. As for prices it was much too high for this standard. The management should deal with all of this before you can call a stay 4 *. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Sleepness nights and unhelpful staff

Feb 26th, 2020

We stayed for a couple of nights in the Aquabella Hotel, and booked a comfort double room. The hotel is very conveniently located, and has a car park round the corner. Parking can be difficult in Aix so we were particularly attracted by the car park which was included in the price. However, the stay was really ruined by the room, which is simply too hot. There is heating in the room, but no air conditioning, and unfortunately the rooms can get really hot. In the middle of the night, our room was 26 degrees, which meant that even after removing the covers, neither myself or my partner could get to sleep. There is a lot of noise outside, so opening the windows does not really help. There is also building work going on which starts very early in the morning. We asked about this at the reception the next morning, but the gentleman on the desk, Didier, could not have been less helpful. He blamed us for leaving the heating on (we hadn't) and said that he could not help, and promptly went back to checking his computer. He also tried to charge us for parking, even after I had explained that our rate included free validation of parking. I would also note that the bed is actually two smaller beds pushed together. This means that if you roll over in the night, you might find yourself falling between two mattresses! The hotel itself should be lovely, but would really recommend they sort out their heating and the attitude of their staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great base for Touring Aix en Provence

Jan 26th, 2020

We spent 4 nites in Aquabella in December 2019 touring the Aix eb Provence area. The city is a beautiful place to experience southern France. We also had a delightful tour to 3 small villages that still appeared to be in the state when they were built two hundred years ago. In addition we had a half day tour of Avigion and seeing the significantly restored Papal Palace and residence of the Popes in lated 13/14 hundred century. This hotel has some areas that are restored to there early century of existence and had great food in the dining room. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great location

Dec 27th, 2019

Lovely hotel for a very short business trip. The location was excellent and on site parking was ample. I enjoyed the Spa during non-work hours! I would recommend for business trips as well as for couples on holiday. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Everything was great

Dec 10th, 2019

Lovely pool serviced with drinks, excellent food on terrace, lovely wine, spa and gym, air conditioned rooms, very convenient for town, very good staff, outdoor bar in summer months, overall a great choice to stay TRIPADVISOR.COM USER 

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