Hotel Burdigala Bordeaux - MGallery Collection

115 Rue Georges Bonnac | Bordeaux, 33 33000  [SEE MAP]Bordeaux, 33  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Nice boutique hotel, let down by restaurant.

Feb 27th, 2020

Very large stylish room with large comfortable bed. No noise or problems with wifi. Front desk staff were very attentive and the only issue was dinner in the restaurant, please see seperate review. would recommend the hotel and plenty of restaurants locally. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Terrible wifi connection and disappointing customer service

Feb 16th, 2020

I visited the Hotel Burdigala for a business trip and from the point of check-in had problems connecting to the hotel wifi. I was occasionally able to connect to the network, but it regularly completely disappeared from the list of available networks and was incredibly slow. It was essential for me to have a reliable internet connection during my business trip. In total I complained 5 times, waited in my room for an afternoon to meet an engineer and wasted a lot of my time trying to resolve this issue. The disappointing part was how this was handled by the hotel. As the staff were constantly changing I dealt with around 5 people in relation to this issue. There was one kind member of staff (apologies I didn't take his name) who came with me to different parts of the hotel to try and help me connect and he apologised and thanked me for my patience. Other than him the other staff members were not very apologetic and I was not offered any type of compensation considering the inconvenience and time I had spent dealing with this problem. In the end I had to check out of the hotel early and move to another hotel. Upon check out I was just told 'Oh you are checking out then, we understand'. This is really terrible customer service from a 4 star hotel. Additionally my room was above an exit where staff members stand outside and smoke, so if you have your window open then the cigarette smoke comes into the room. The rooms are definitely not sound proof as advertised and are very noisy. The breakfast buffet was however nice and so were the staff working in the restaurant. All in all a very disappointing stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Steve Maddox

Jan 22nd, 2020

Everything at the hotel was welcoming, relaxing and of a great standard. Had a superior room that was extremely spacious with everything that you required. Staff were very helpful and would recommend this hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

modern comfortable non nonsense hotel

Jan 21st, 2020

this is a modern business oriented hotel with clean confortable rooms, good service and good breakfast. Bar, dining room and overall ambiance somewhat lacking in style and character--but helped by attentive friendly service. Short walk to old town. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always fantastic

Jan 5th, 2020

We stay here each time we travel to and from Spain . The hotel, staff, rooms and food are always first class . Secure underground parking, pet friendly which is a must for us . Very much recommended for couples , the staff are always so friendly and helpful , nothing is too much trouble and they remember the guest which considering they must see so many people is a credit to them . TRIPADVISOR.COM USER 

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