Hotel Chateau Bellevue

16 de la Porte St. | Quebec G1R 4M9  [SEE MAP]Quebec  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 4

We love this hotel. But they falsely advertise a Long Stay Promotion.

Mar 4th, 2020

We love this hotel. We always stay here when in Quebec. But they falsely advertise a Long Stay Promotion. I asked for the Long Stay Discount, which you will find on their website. They said it is not offered at this time. Their website states that the Long Stay Promotion is offered from October to June. Our booking is in March. In the U.S. we call this false advertising. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average hotel!

Jan 30th, 2020

Location is wonderful, next to Château Frontenac. The main attractions are within walking-distance. Breakfast is not included, but there is a free coffee machine in the lobby. The only problem was: the elevator never works! My room was on the third floor and I had to go up with two heavy suitcases. The room is veryyyy small, appropriate for one or two people only. There is no microwave or mini fridge. They gave a cupom with discount in a few stores and restaurants. Free wifi available in the room. I got really disappointed with the elevator stuff. From what I noticed, it happens frequently. Many people were complaining about it online. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location and staff

Jan 4th, 2020

This was our first stay at Hotel Chateau Bellevue-We are frequent Quebec visitors and had passed this hotel many times on other stays. The location is wonderful. Staff extremely helpful. Our room on the first floor was comfortable and clean. My only complaint was the tired decor and the carpet in our room. There were a number of 6-8 cm bumps in the carpet that were unsightly at best and a tripping hazard at worst. If they can correct that it would be great. My son stayed in another room that had updated flooring so I think it was just the room we were in. Otherwise a great stay and lovely hotel. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location

Dec 18th, 2019

Nice hotel and good rooms. Everything is a short 5 or 10 minute walk. Shops, tobogganing, Christmas market and restaurants very close. Funicular and le petite champlain 5 mins away. Would definitely return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Location is great but everything else... not so much.

Dec 9th, 2019

Interesting that another reviewer said the elevator was out of order in November because it was out of order when we were there too and that was the beginning of Dec. I specifically booked a hotel with an elevator because I had spine surgery and can't carry my luggage up 3 flights of stairs. It can also be difficult for me to climb 3 flights as well. Don't you know when we arrived the elevator was broken and in the 4 days we stayed it remained broken. The location is great. Very convenient to everything we wanted to see and our room on the 3rd floor had a beautiful view of the St.Lawrence river. The area itself is pretty quiet but the hotel -not so much. The heating system made a thumping noise throughout the night that was so loud it sounded like someone was coming in through our door. Inevitably this woke us up every time it happened so we had very restless sleep. The heat is regulated so that you can't set it higher than 75 and we were freezing. I did not see any robes as the other reviews stated. In addition the pillows were horrible very cheap and the foam/stuffing on the inside separated. We also found something that looked like sticky candy on the comforter but we just removed it and let it go. (we checked the rest of the bed to make sure it was clean). We were not at all impressed with the cleaning people as there were used glasses in our room and when we returned from a day out instead of replacing them with fresh clean glasses they left the used ones to be reused. We did not get the breakfast because it was 15.00 extra and as you can see from the other reviews, not at all worth it. Plus we found some great little restaurants nearby that had reasonable prices and excellent food. If I were rating this hotel on location alone I would give it 5 star. We are not bougie people and certainly not hard to please, we usually stay in Airbnb but decided on a hotel this time. Unfortunately we did not make a good choice with the booking. I thought we were safe based on the other ratings but we were definitely disappointed with sleep quality and the elevator situation. When we return to Quebec City we will definitely pay more for better quality. TRIPADVISOR.COM USER 

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