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at the Hotel Colonnade Coral Gables, A Tribute Portfolio Hotel
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DISORDERLY CONDUCT: PEACE AND QUIET. What good grandiosity when can’t sleep with rowdy kids partying in the next room?
Nov 9th, 2020
Isn’t disorderly conduct not lawful? While we notified the desk to no avail, there was no improvement; had hoped hotel would speak to the group of Latino kids, make and female, whose exuberant and constant screeching, door slamming prevent quiet enjoyment. Smoke alarm! We’re elderly and 1 person is disabled. TRIPADVISOR.COM USER
Very young partyers next door laughed screeched, slammed all doors could not sleep—and did we smell something burning?
Nov 9th, 2020
NO SLEEPING HERE! AMBIANCE: Several of us couldn’t locate route to reception desk through a marble clad lobby. Notified desk of what may be young undergrads yelling in Spanish for hours at night. Desk would not inform whether this group was “due out.” We are elderly and 1 person is quite disabled. Very clean but tired decor that responds to a distinctly S Fl fantasy aesthetic: dated kitschy 80s vibe. A lot of busy cold surfaces. All those busy “accent pieces”...that are not warm and welcoming and evoking serenity nor are they practical. Just try to find the ambiance lamp’s switch! (We gave up.) Full length mirror poorly placed. A console serves as desk: wrong height. Bed has a memory foam topper. Nice duvet. Nice robe. WIFI: Connecting iPad to wifi took several calls downstairs, though staff was very nice. Bring outlet adapters. Some rooms have ample chargers; others haven’t and the outlets no longer hold plugs securely. POOL AND SPA: Pool and gym are very nice. LOCATION: So is proximity to Graziano’s, Izakaya, Rodilla, Buenos Ayres, Books and Books and Morton’s, all of which are quite good; some of which are located within the same building. PARKING: There is a labyrinthine parking garage with valet service and good public transport nearby. SERVICE: Staff is very courteous. VALUE: Marriott Bonvoy Loyalry rate is higher than other online sites TRIPADVISOR.COM USER
Oct 11th, 2020
I booked this hotel as a get way with my spouse. The layout of the hotel is very confusing. The parking is horrible and the cleanliness of bathroom was unacceptable. There was hair all over the floor and it had not been swept properly. Upon inspecting the bathroom throughly, there was only 1 towel in the bathroom for two guests as stated in the reservation. The vent was very dirty and it seems like it had not been cleaned in years. Also, the bed frame has clearly not been wiped down. As shown on the picture, below. They also placed me in a room for a visually impaired guest. Thankful that I am only staying for 1 day. I would not recommend this hotel to anyone. Disappointed is an understatement. TRIPADVISOR.COM USER
Close with no notice
Jun 12th, 2020
I have to travel to the Miami area for medical treatment. I realize travel is confusing and difficult during this pandemic. However, most large companies have systems in place after over 3 months Not the Marriott Corp. which manages the Colonnade, took our reservation for 6/25. Fortunately we called to double check. Without advising us our reservation was cancelled as hotel now not scheduled to open until 7/1. Marriott claims they have no process for notifying customers except to say we might have gotten a call a couple of days before the scheduled reservation. Incredible lack of customer concern or service. Or interest in our interest in our business. TRIPADVISOR.COM USER
Looks Without the Service
Mar 17th, 2020
We recently booked this hotel for one night to be close to a hospital for a medical procedure the following day. Our stay was on a quiet Sunday night. I was wowed when I walked into the building but that was where it stopped. There was one family in front of us and one front desk person. I was greeted by an unhappy face, no welcome, no thank you for being a marriott reward member. I mentioned that I was there for a medical procedure thinking because it was quiet she would offer me an upgrade as they frequently do at marriotts when you are a reward member. Very dull personality, could not really give advice on where to eat. Our room was modern looking, the view was of roof tops and streets not pretty. TV set up was poor as the bed has 4 poster and blocks the tv. The sheets were like sandpaper. They must have booked everyone on the same floor because doors were slamming shut throughout the night. They need to adjust there doors so they don't slam. Very underwhelmed by the hotel, would not stay again. TRIPADVISOR.COM USER
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