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at the Hotel Dann Cartagena
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Courteous staff and spotless
Oct 7th, 2020
Had a king room with ocean view. The staff were excellent. All necessary Covid precautions were taken. The staff as well as guests were masked in common areas, our temperatures were taken daily, and the entire place was constantly being sanitized. The room was kept spotless by housekeeping, and they clearly took pride in their work. The front desk folks spoke excellent English and security was cheerful and extremely helpful with directions. The breakfast was also top notch. I am sure meal service is being impacted by COVID, but the fruit, coffee, egg dishes and bread selections were much better than I typically get. TRIPADVISOR.COM USER
Honest Feedback for Black Vacationers
Jun 3rd, 2020
We had a very good time during our first trip to Columbia, but I will warn black American female visitors that they need to be aware of the insidious colorism we experienced at this hotel. We were repeatedly asked to pay cash for our poolside drinks and food; we were often ignored by the poolside wait staff while they bent over backward to accommodate non-black guests. As the only black women at the hotel the entire time, it was disappointing -- and at times infuriating-- to be treated so rudely. To make matters worse, it seemed that the Latinas who worked at the hotel bar/restaurant were the most suspicious of us and thus the rudest. Although I had a Gold Amex on file, they pretended that I did not have guest purchasing privileges and could not charge food and beverages to my room. There were only two of us (both middle-aged, female professionals) and I was shocked by the utter lack of cultural competency displayed by the staff. I would caution any other black women who select this property to have a meeting with the manager about your expectations. Hotel Dann is one of the few tourist hotels with beachfront access which is why we chose this particular property. We were there the week before the stay at home orders in the United States, so we were a bit nervous about our health safety during the pandemic. The hotel is very clean. The beds were nice and the air conditioning was consistent. Our bathroom was well-stocked and adequate for our 5-day visit. TRIPADVISOR.COM USER
A very pleasant stay and a fantastic view from the balcony!
Mar 28th, 2020
We had a fabulous stay here, with a room on the top, level 19. The view was magnificent, too windy to sit outside, but hardly something to blame the hotel. The balcony furniture could have been of higher quality, but this applies to many hotels of this standard. The staff was very helpful and English-speaking, and the breakfast was delicious. They make you eggs of your choice and serves excellent Colombian coffee. The pool area is well kept and has a towel service and sunbeds for the guests. We did not test the beach. It was easy to get into the old city, we walked one day, and took a taxi for a small number of pesos the other days. All in all, we had a great stay in this hotel. TRIPADVISOR.COM USER
Or you love it or you hate it.
Mar 21st, 2020
Rooms perfect clean. Nice staf. Helpfull. One tip. Look for daytrips to other beaches. This one is very dirty chairs are old. Bed you need to pay. And the vendors although completely understandable they bother you to often for you to just simply relax. No holiday vibe if you don’t escape the regular beach. TRIPADVISOR.COM USER
Hotel Dann Concerns
Feb 24th, 2020
The first room given to me had a smell of mildew rather strong. The second room was much better, but the smell was not too good. I was accommodated with a 2nd room after my negotiation with the front desk who initially told me that no other rooms were available. TRIPADVISOR.COM USER
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