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at the Hotel Diva
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Terrrible experience, a shelter!!!
Sep 30th, 2020
Terrible, we buy the room with expedia, and the hotel send a confirmación that confirm the reservation, room location e very thing, we arrive and found that the hotel was. A shelter. Full of polices man, one lady screaming that we need to go elsewhere, and we have no place to go. There was nothing on their website that says that they were not prepare to receive guests, they do confirm the reservation and i have the emails to probe it. No apólogies on an email or even a call. We need to round antiheroica place after two house looking with no help from no one. We call despedía and they comfirm that this hotel was ok and they have no idea what hallen, the. The expedía membresía call back and confirm that día ahítelo was clase as a shelter and they never ley them know. It was terrible to have no place to go in. A Foreign country. And this hotel still have not do any thing? It is not about the money refound with expedia. It is about emphaty. It is about trust and It is about Being honest. I experience a terrible night, and you dond care, you do that care now. You lié, you send the email comfirming the reservation. What you are going to do now? Should i call my last and tell them about the terrible night that i spend and what you did yo me and my mother? TRIPADVISOR.COM USER
Great hotel - beware the city
Jun 18th, 2020
Lovely hotel but listen very carefully. The city is full of homeless people who are violent. There is human excrement all over the streets and heroin needles to step on. If you want to visit an American city - go elswhere. TRIPADVISOR.COM USER
Great Staff and Location
Mar 27th, 2020
I really enjoyed my stay here. Above everything, it was the staff that made my stay so pleasant. They were friendly, professional, efficient and made me feel so welcome. As far as the rooms they are a great value for San Fransisco. SF is expensive and in this price range, you can't do better for the accommodations and location. TRIPADVISOR.COM USER
Mar 21st, 2020
Amazing hotel location, right by union square and great for all public transport links in the city! Hotel check in was easy, upgraded on arrival and a free bottle of champagne which was much appreciated. Hotel staff are all lovely and full of knowledge in regards to the city! One member of staff in particular, unfortunately I didn't get his name but he wears really colourful clothes and shoes was fantastic with us and kept us calm despite the panic going on in the world. Room was huge, spacious and comfy bed! Temperature control was easy. Only downside to the rooms was that the walls are a little bit thin and you can hear through them! Other than that a great stay and a wonderful location. TRIPADVISOR.COM USER
A great stay!
Mar 13th, 2020
Jessica and Matt were extremely helpful and upgraded our queen bed room to a suite with separate rooms! We are stoked and grateful to have such lovely peeps at the front desk assisting us with our stay:) TRIPADVISOR.COM USER
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