Hotel Eden Roc

Via Albarelle 16 | Ascona 6612  [SEE MAP]Ascona  [SEE ADDRESS]

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Guest Reviews

Tripadvisor Traveler Rating 5

Perfectionism in all perspectives

Feb 23rd, 2020

What a beautiful place this is, location, rooms, spa, pools you name it. The room was very nice, clean well maintained, I’ve been in fancier rooms, but there was absolutely nothing wrong, bathroom super. We had dinner twice, the first evening part of the package. We were upgraded from the standard 3 course to 5 courses and it was brilliant so we came back the 2nd evening. Breakfast is the best, a small buffet with the standards but in very high quality, but all warm dishes were made separately, crepes, pancakes, eggs benedict, you name it. But the best is yet to come: the staff! THE most friendly and professional, flexibel people. From the receipt at the entrance, reception, restaurant, spa, we even had an apero with the managing director. The staff is what makes this place really 5* superior. We will be back without a doubt! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great luxury hotel with great services, although dated buildings and rooms

Jan 28th, 2020

The Eden Roc is an institution in the Swiss luxury hotel industry, at a prime location in Ascona. As such it's no surprise that the offered services are excellent, some of the best in class. Some of the buildings and rooms are severely dated though, giving the overall impression that the Eden Roc draws on the past. The elderly clientele might be looking for this charm from the 70ies and 80ies, most younger guests probably wish for more modern facilities and rooms however. Considering this, the current room prices are clearly at the upper end. All in all, the Eden Roc offers great value and is very recommendable if and only if you can find a good special offer on any of the online booking platforms. Otherwise, you better don't care about money and value for money at all. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

70s building with challenges, but great service

Nov 15th, 2019

From the outside, this place looks like a 70s CH beehive and definitely not like a *****. Well, we all know about the poor building quality in the 70s and this hotel definitely needs an update as at times, I could hear conversations taking place in the neighboring room and banging, walking from top and side. I hear updates are in the works, at least for some of the rooms. however, not sure how they will accomplish a major lift w/o actually tearing the place down. nevertheless, the service is excellent. staff is extremely friendly, spa is good and the brekkie is ok, nothing all too special, but good. the spa is interesting, I inquired about a relaxation room and was pointed towards it. funny, even though, the room is right next to the sauna, it seems invisible. nobody could find it. I was alone in there the entire time. the sign on the door is hard to read. well, good for me, what peace and quiet :) TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Amazing hotel

Nov 5th, 2019

Amazing hotel with outstanding service and stuffs, specially Sabrina in the reception and Joseph on the concierge they were so helpful and always with a big smile. Thanks Eden Rock and Of course will come again. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Great hotel in a super location.

Sep 30th, 2019

We were greeted really warmly by the porters and check-in staff when we arrived. We felt even warmer when we found out we were upgraded to a junior suite with a lake view. The suite was fabulous with an enormous terrace. The public areas were really nice and the service was great. We had only one negative - the bar. Swiss measures are not big, but the ones in the bar were downright miniscule - but not the prices. In addition, while the service was OK, it wasn't at the same level as that of the rest of the hotel. Shame that it spoiled what would otherwise have been a completely 5 star experience. TRIPADVISOR.COM USER 

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