Hotel El Convento

100 Cristo St Old San Juan | San Juan 00901  [SEE MAP]San Juan  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

March 5,2020 Great overnight prior to Cruise

Apr 10th, 2020

A brief but Excellent stay prior to Cruise with Sea Dream ll. Hotel El Convento is a perfect location in Old San Juan. The Hotel had great food, super staff. from George the bellman, Office staff, Waiters, and Bar staff.... A Boutique hotel with class. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 2

Canceled my booking but refused to issue a credit.

Mar 19th, 2020

I was booked into the El Convento On Sunday, March 15 after disembarking from the NCL EPIC cruise ship. The ship was refused entry as they would not allow any non residents on the island. Unfortunately we found out about this at 6 AM of the day I was booked. There was no satellite or phone service from the ship. My husband had heard on the news what had happened and called them. They cancelled my reservations, but refused to recredit our account to the tune of over 300.00. I was extremely disappointed, and I believe that I was not the only one from that ship who had a reservation. We didn't land until 3 days later in Florida. Everyone...flights, NCL...has been wonderful except this hotel. Since their government would not let us land, I think the very least they could do to provide good will was to credit my payment back to me. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Charming historic hotel

Mar 16th, 2020

This hotel was included in a package we bought from an airline. To our delight, it turned out to be the perfect spot to stay in Old San Juan. Originally a convent, it has been remodeled and restored over the centuries and is now a lovely, small hotel with a restaurant and bar, splash pool, fitness center, and other amenities. It is located within walking distance of Old San Juan attractions and restaurants. The staff are all helpful and kind, ready to answer questions and make recommendations. A gem! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 4

Great location for visiting Old San Juan

Mar 14th, 2020

My husband and I stayed here for 5 days in February. It was a great location for walking around Old San Juan and all the sites were in easy walking distance. We took a few tours and they picked us up right at this hotel, and Uber was also easy to get here. The hotel is very pretty, especially the courtyard which has trees growing up in it. We ate at the Santisimo restaurant on the 2nd floor in the courtyard, and it was very good. We had a Garden Terrace Room on the 1st floor, which had a little terrace to sit in. It had sunlight coming in from the top but no window and I really did not care for that. Our room seemed very dingy with no window. If I were to go back, I would get a room up higher with a view. The pool is small but there some comfortable lounge chairs to sit by it. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Historic Site and Small Luxury Hotel

Mar 14th, 2020

We arrived in Sn Juan a few days before our cruise and we stayed at Hotel El Convento. What a lovely little hotel. The rooms were small but there is so much public space inside the courtyard that you don't spend much time in the room. The pool is small but it is a great place to sit outside, catch some sun and breeze and perhaps stay for the sunset. Each day at 6 pm, the hotel hosts a free wine and cheese service for guests. It is quite popular. All the employees were helpful. The location of the hotel makes exploring Old Town San Juan easy. TRIPADVISOR.COM USER 

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