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at the Hotel Erwin
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Thank you Jacob & Miguel!
Aug 10th, 2020
Jacob was amazing. He upgraded us into a king suite and in turn, we ended up wanting to stay another night! He was so kind and patient + warm with us while also making us feel very safe at the hotel considering the times we are living in. Miguel was great the next day and helped us with our bikes and also took care of us in setting us up with the same rate with our room for another night. He also was just such a positive cheery face that was always happy to see us when we came down the elevator. He was great. Loved the hotel and loved location + roof as well! TRIPADVISOR.COM USER
Aug 9th, 2020
Great location, nice and clean, and the employees where so incredibly helpful, especial thanks to Miguel. Only bad part was because of covid they are not cleaning rooms during stay which I find Ridiculous considering how much they charge. TRIPADVISOR.COM USER
Best service during covid
Aug 8th, 2020
Miguel is the man! It’s a nice hotel but Miguel made sure we had the best. Very positive and intentional. This hotel does a very good job of making you feel important. A diamond in the ruff Has the best location in Venice and one of the nicest views from the rooftop. TRIPADVISOR.COM USER
Hotel Erwin Stay - Miguel was great!
Aug 6th, 2020
Hotel Erwin is in a great location, our room had a lovely view and was very comfortable. Miguel at the front desk in the lobby was kind, helpful, friendly, hard working, and made our stay in Venice even better. Thank you!! TRIPADVISOR.COM USER
Staff is Excellent, most thankful for Christy
Aug 5th, 2020
Upon arrival I had issues with my room due to incorrect information from Booking.com. I was also told there was a rooftop that was open and a pool, none of which was true. Christy immediately sympathized with my issue and went above and beyond to help me. Very thankful for her compassion and professionalism. She truly helped to make my mother's birthday a success. Thank you Christy! TRIPADVISOR.COM USER
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