Hotel Gotico

Carrer de Jaume I, 14 | Madrid, B 08002  [SEE MAP]Madrid, B  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Girls Trip

Mar 14th, 2020

We loved staying at Hotel Gotico. The staff was very helpful. The beds were very comfortable ( twin beds). The room was big enough for 3 adults. Their breakfast buffet was good. The hotel is centrally located in the Gothic Quarter. There’s a lot things do near by within walking distance cafes, great restaurants ect.. We’re definitely staying here next time. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Noisey!!

Mar 7th, 2020

Pro’s - fantastic location!! Loved being so close to the Gothic Quarter!! Perfect for seeing all the sites & tours. Staff were very pleasant! Con’s - So Noisy!!!!! we were on the 1st floor & the street noise was very loud! Our room also had really noisy plumbing pipes in the walls. Every time the room above us used their toilet or shower we could hear it very loudly in our room often waking us up during the night. We could also hear our noisy (but very lovely) neighbours in the next room. They enjoyed the late nightlife of Barcelona. Not so great when they would return to their room very late in the early hours of the morning while we were sleeping & wake us up. We were also very disappointed when we went to have breakfast (8am) to be told it wasn’t included in our booking even though we had travel documents saying it was included. When we approached reception about it, we were told we had to wait till 9am so they could contact their main office to clarify our booking. We had a tour booked in & couldn’t wait an hour. The staff member we spoke with was very polite about it but we were very annoyed!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Perfect!

Mar 1st, 2020

Absolutely brilliant hotel. Right next to cathedral in heart of gothic quarter. Lovely helpful staff and room had a balcony!!! Pristine clean, everything you need. Breakfast was A DREAM COME TRUE!!! Highly recommend Spanish tortilla and cava for breakfast! Only tip would be bring ear plugs as can be noisy overnight but that's the price u pay to be in the centre! Can't fault it, can't wait to go back! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor customer service - Management not responding

Feb 15th, 2020

I emailed the hotel three days ago and it took 24 hours to get a one sentence response declining my request. I immediately replied with a detailed message, plus requested a manager contact me, but it has been two days with no response. No one at the hotel seems interested in helping me and there is only a general phone number and email address. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Hotel Gotico

Jan 25th, 2020

Excellent hotel. Very central. Close to many attraction by foot. Good breakfast. Friendly reception by Joan. They allowed us to check in at earlier. The normal time is 2pm and we got in at 8am. Also a late checkout at 12 pm gave us some more time to tour TRIPADVISOR.COM USER 

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