Hotel ICON, Autograph Collection

220 Main St | Houston, TX 77002-1706  [SEE MAP]Houston, TX  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 3

Anniversary Weekend

Mar 18th, 2019

My wife and I wanted to get away for the weekend to celebrate our anniversary. We have stayed in several Marriott properties in the past and based on reputation and feedback had high hopes for this hotel. Our experience was less than positive from the start. The front desk staff that checked us in spoke in a rote manner with no sincerity. She checked us in a and gave us another guests information. She then gave us directions to the elevator and another staff member had to correct her as she sent us towards the restrooms. The location was nice and had a historical elements, yet at the same time it was outdated in other ways (e.g. bar area, elevators, common area). Housekeeping was okay; we tipped yet were missing linens and coffee was not restocked. The breakfast was good and the staff at the bar and breakfast area worked hard and were very pleasant. On our way out, we hoped to give feedback but the front desk person never asked about our stay. In the end, I doubt we will revisit this property. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Had all my family and large group of friends stay for my daughter's wedding - exceeded all expectations!

Mar 15th, 2019

Our group booked dozens of rooms for 2 nights recently. The service was extraordinary - reception/front desk staff were pleasant and helpful, valet staff was resourceful and eager to please, and wait staff and bartenders were wonderful! One staff member saw me struggling getting an oversized wedding article into my room and simply dropped whatever he was doing and came to help me without me asking. Breakfast was good and ambiance of the lobby/bar area was inviting - the open space made it irresistible for an impromptu late-night gathering for our wedding guests on a Sat night. Many of our family members and friends expressed what an outstanding hotel we chose for them to stay at. Overall an amazing experience. Well done!!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Outstanding!!!

Mar 12th, 2019

Outstanding in every way!!! Exceeded our expectations!! Great check-in with Oreila!!! She helped with many things and was just delightful!! Manuelita was a wonderful server!!! We were truly blessed in our stay!!! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Staff

Mar 12th, 2019

We were looking for nice place downtown and definitely found it here. This hotel is beautiful and has great access to everything. We were welcomed by Ms. Oreila who made us feel right at home. Then the next morning Ms. Manuelita took great care of us at breakfast. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

LOVE

Mar 12th, 2019

Oreila and Manueli’ta provided us with AMAZING service! Beautiful hotel, fun location, and fantastic help! Upon arrival, it was a smooth check in and were provided a list of places for dinner options within walking distance. TRIPADVISOR.COM USER