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at the Hotel ICON, Autograph Collection
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Nov 22nd, 2020
The hotel was beautiful and very clean! The only complaint would be the internet and not allowing my boyfriends gaming console to connect to it, otherwise it was an amazing property! We will definitely be back! TRIPADVISOR.COM USER
Nov 22nd, 2020
I have stayed in numerous Autograph properties over the years. Universally they are top of the line boutique Marriott properties in terms of facility quality and service offerings. Until this property. The Icon was dark, musty, had only one working elevator (other had been broken for weeks without repair), no coffee service, no complimentary water, no open restaurant or any services whatsoever. I understand well the impact of Covid, but the Icon used it as an excuse to do nothing for its guests. By contrast I flew from Houston to Cincinnati for another business meeting and stayed at the Lytle, another Autograph hotel. It was lovely with service all around. TRIPADVISOR.COM USER
Oct 12th, 2020
Sergio is the bomb! Loved the hotel. I cannot imagine how much better the experience would have been without COVID ruining everything. This place would have been even better with all the amenities available. Would like to come back and experience the hotel when they are allowed to operate as they wish. TRIPADVISOR.COM USER
Beautiful hotel and friendly staff
Oct 4th, 2020
From the start with the valet to when he brought my car when I left it was a great place to stay. Not a modern built building and it comes with tons of character. Brass and painted elevators, high ceilings in the lobby area with amazing chandeliers, and you can’t miss the bank vault door that sits behind the front desk. My room was comfortable and the bathroom expansive. They operated safely, observing COVID precautions the entire stay. They aren’t preparing food on site, but joined up with a wonderful place next door that delivered for free to the hotel. My first trip to Houston and if I go back this place is where I’ll stay. TRIPADVISOR.COM USER
Safe and Cozy ICON Houston
Sep 28th, 2020
My second stay and just as nice as the first. Really missed the restaurant and hope pandemic ends very soon. The staff is very friendly and professional. Our room was cozy with ice sitting area with sofa and comfortable lounge chair. TRIPADVISOR.COM USER
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