Hotel Imperial, A Luxury Collection Hotel, Vienna

Kaerntner Ring 16 | Vienna 1010  [SEE MAP]Vienna  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Exquisite Hotel Experience

Feb 2nd, 2020

This hotel is absolutely exquisite. We stayed here for 4 nights over Christmas and were treated like royalty. The hotel itself is stunning. We stayed in the most “basic” level room, which was spacious, comfortable, and beautiful. Having just moved to Europe, we were barely in the Christmas spirit but the hotel changed all of that. On our first night, the hotel treated its guests to a Christmas Eve concert, filled with a talented a cappella group and wonderful refreshments. Even though we experienced the Viennese opera and ballet during the trip (which were sensational), the intimate concert provided by the hotel was our favorite. In addition, little treats like a tray of Christmas cookies left in our room and turndown service made it a lovely stay. Above all, the service was superb. The hotel staff, including the Director of Rooms, went above and beyond to make sure our stay - and any future stays - are as comfortable as possible. The concierge assisted us with multiple restaurant reservations and other services. We will always look back fondly on our first Christmas trip to Vienna, and the Hotel Imperial had an instrumental role in that. We cannot wait to return. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Unbelievable service

Feb 1st, 2020

The hotel is unspeakably beautiful, and centrally located to great historic sites and shops/restaurants. Perfect located for those wanting to have an easy walk to sites. The most impressive thing about this hotel was the service. The front desk and bellman were amazing. They were friendly and professional and a font of information. The bellhop gave us great suggestions for sites too! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Spectacular Hotel All Around

Jan 27th, 2020

Our 3-night stay at the Hotel Imperial was first class all the way, from the check-in experience, to pre-arranged dinner reservations, to the sumptuous breakfast buffet, and the top notch hotel bar. The Elisabeth Suite upgrade was very much appreciated and just lovely. Plenty of space with a closing sliding set of doors between the bedroom and living room. The ceilings on the first floor must be 15-20 feet high. The 1.5 bathrooms were convenient and the large walk-in closet offered loads of storage.. Service was exceptional and professional from all staff. The bar was our favorite place to have a pre-dinner cocktail and to finish with a nightcap, it oozes comfort and the bar staff were charming and polished. We can't wait to return on our next visit to Vienna. Highest possible recommendation. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Imperial in every way

Jan 24th, 2020

I stayed here with my husband in december. The hotel has that much history and its worth a stay just to see the luxurios rooms and designs. We had a great stay, the room and especially the baathroom had a little extra nice touch to it. We enjoyed the breakfast, not all the mirrors reflecting the lamplights though, but I see the point in making the room more luxurious. The staff is serviceminded to the extreme, they vill help you out when you need it. I hope I will come back to Vienna and Imperial . TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lovely Austrian coffee

Jan 20th, 2020

We came here to try the wiener melange the Austrian coffee. We didn't stay here in the hotel. So this review is based on their coffee in the cafe inside the hotel. The hotel itself is beautiful and has amazing decor. The cafe itself was beautiful inside, but the service is slow and should have more staff. The coffee and cake was amazing. There's a variety of selection to choose from. Would recommend it here for a coffee but done expect quick service. Just come here knowing you have plenty of time to wait. TRIPADVISOR.COM USER 

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