Hotel Indigo

229 Duffield St | Brooklyn, NY  [SEE MAP]Brooklyn, NY  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Absolutely unprofessional and hostile environment

Dec 28th, 2019

Absolutely unprofessional and hostile environment, the room I booked said sleeps 4, but upon arrival I was shown a tiny room. When requested for another room, I shared photos with them of the room I booked, the receptionist told me that these photos are old and needs to be updated. After a very long travel, I just wanted to get done with the whole thing. So they charged me another $2000 for the new room. In this room there were 2 queen beds. I had a friend visiting with me who came to my hotel room once, the next day cleaning lady asked me if there are 3 people staying in the room. The audacity and snoopy attitude of the staff is unbelievable. I feel like there is no privacy, customer service is of no help and the hotel management wants to make extra money wherever possible. Definitly never returning. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Concert At Barclays

Dec 9th, 2019

Stayed here for a concert at Barclays for my husbands birthday. I am a Platinum Elite member and was upgraded upon arrival by Aja. She upgraded us and was very welcoming to both my husband and myself. She even put a small treat in the room because we recently got married as well! Room was very large for NYC. Natural lighting from the windows was good. We visited the bar off the lobby twice during our stay. Prices are high but expected as you are in Brooklyn. Close to shops, delis and a 10 minute walk to the Barclay center. Aja was great and went above and beyond for our stay making it one we would not forget. There is construction currently on the front of the building so it was a little loud at some points, but not the hotels fault. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

great location on brooklyn

Dec 8th, 2019

Hotel Indigo in Williamsburg is in a great location. There's lots of bars and restaurants in the area. The service is very good. We requested a room with a city view which was not available due to "problem with the room" so we were upgraded to a suite which was lovely. However, we were there over Thanksgiving weekend and there was no mention on the website that the bar was not open and has not been since the hotel opened in August due to licensing problems. That was quite disappointing. You could at least put some water bottles in the mini bar. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Unorganized check-in/check-out

Dec 5th, 2019

Overall Hotel Indigo is clean but if you’re looking for space, this isn’t the hotel for you. The people at the front desk were very friendly but when checking in and checking out, it took over 15 minutes and made me late for two meetings. Checking out there was no one at the desk. Another patron said someone went to go check something and had been gone for over 10 minutes when I arrived. After 20 minutes I had to give my room number to the other patron to help me check out and was still late to my meeting. The other patron was still waiting when I left. If you’re looking for efficiency and timely customer service, I would recommend another hotel. I will not be booking here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Great location

Nov 14th, 2019

The rooms are tiny. Luckily we only had handluggage, so we had Little moving space. Our room (302) was very cold, because of draft. Yes there is a heater, but it makes too much noise. The bed was ok. The shower is one the best I have ever experienced in a hotel. The hotel is located in the heart of Brooklyn. Stores, deli's and restaurants are all within walking distance. Madison Square is only 15 minuten away by subway. TRIPADVISOR.COM USER 

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