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at the Hotel Indigo Austin Downtown - University
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Totally misrepresented - Hotel is closed
Jul 26th, 2020
What a mess. Booked Hotel Indigo through Priceline. Won't make that mistake again. This hotel is closed until date unknown. They took my reservation, but no check in. No parking. No valet. You check in through Holiday Inn Express. I don't know if this is usual for this hotel but the crowd here is well... shocking. So many drunks in the parking lot and thus on the only elevator in to the building. It's like the pool is open to public and not just guests maybe? So many people at the pool and the floors inside the hotel (especially outside the elevators) are so wet that we actually slipped (thank goodness didn't fall). The room is clean but it is SOOOOO humid. The carpet is actually damp and the room smells musty. I never did see the nice outdoor space they showed in pics online. Maybe it's on the Indigo side (which we do not have access to). And while this isn't the hotel's fault, the area outside doesn't feel safe. I'm shocked at the number of homeless around. I wish I had checked TripAdvisor first. From earlier posts, the IHG management is clearly aware of the misrepresentation but hasn't taken it down or clarified the situation online. Such a disappointment. TRIPADVISOR.COM USER
Closed until July 1st
Jun 24th, 2020
After reading a review below I called the day before my check In (6/23) I was told my reservation was confirmed and the hotel was open. upon arrival I was sent to the attached Holiday inn. I was told it was "basically the same " but could not be refunded the difference. I canceled and lucky found another hotel. Very disappointing to have the hotel give out false information and expect you to live with it. TRIPADVISOR.COM USER
Don’t book - hotel closed and didn’t bother to tell us
Jun 22nd, 2020
Hotel Indigo accepted my online booking, sent confirmations, etc., but then upon checkin, we found the hotel closed with signage directing us up a hill to their connected property, the Holiday Inn Express...we thought maybe they just combined Check-In desks, but no...we were informed there that our reservation would be for a room in the Holiday Inn — no advance notice. That seemed like a pretty shady bait and switch but we went ahead and stayed at the Holiday Inn. They told us it would be cheaper and we would be refunded the difference but I’ve yet to see a refund. The room was fine but terrible business practice. DO NOT BOOK the Indigo unless you’ve confirmed they’ve reopened! Other notes: they had signs posted around the lobby that masks are required (COVID-19) but were not enforcing this at all. The Indigo is in a connected building to the Holiday Inn and they share a pool and gym. The pool was pretty crowded so if both hotels had been open and booked up, I can’t imagine how crowded it would get. TRIPADVISOR.COM USER
Don’t book a room here - IT IS CLOSED!
Jun 11th, 2020
I sure wish I knew how “nice” this hotel was after driving from Oklahoma City to stay here. Unfortunately, I was met by a sign in the front that we could be checked in at THE HOLIDAY INN behind it. Thinking it was due to protesting in the area, we walked up the hill to check in. What a joke! Come to find out- Hotel Indigo has been allowing guests to book its hotel online for months without being open??? That’s right! This hotel is CLOSED. And you can still book it online, like we did! And no one cares to do anything about it except give the responsibility of complaints to the poor staff next door at the Holiday Inn. Nothing against their hotel... we just weren’t expecting to be staying there. Book this hotel and you will end up at the Holiday inn or trying to find another hotel to book when you get there. With nothing except free parking and a canceled reservation for your troubles. TRIPADVISOR.COM USER
Great Place and Staff!
Apr 30th, 2020
Couldn't be happier with our stay here. Clean new modern hotel, great pool area, bar area, and awesome location. The staff was great as well, big shoutout to Anne at the front desk for all the recommendations! 10/10 will stay here again! TRIPADVISOR.COM USER
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