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at the Hotel Indigo Austin Downtown - University
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Super nice staff
Nov 30th, 2020
My husband and I stayed at Hotel Indigo on November 7, 2020 and it was so pleasant! We arrived before check-in time because we were attending a wedding that afternoon and the woman at the front desk, Otelia, was so accommodating! She had conversation with us, recommended us nearby places to dine and even upgraded our room. There was some confusion when it came to the parking garage, but we called the hotel and we figured it out quickly. We really enjoyed our stay here and would definitely stay again. TRIPADVISOR.COM USER
We laughed our way through it
Nov 17th, 2020
First things first - this IS a HolidayInn. This hotel is conjoined with the HolidayInn, you park in the HolidayInn parking garage, the breakfast you get in the morning is in the HolidayInn, the front desk women work on both sides of the hotel - they are the same, you simply pay more to stay next door with a different name. Parking is crazy, we were stressed before checkin. I tried calling 5 times beforehand just so I could ask what to expect - where to park for checkin, etc., but could never get in touch with the front desk. We get to our room and it wasn’t cleaned - there was a belt on the floor from the last guest and a pube on the sheets. The floors, countertops, and shower weren’t cleaned. The bar + restaurant were closed with no warning so keep in mind those amenities are gone. Since there wasn’t a bar we got our own bottle of wine, and the front desk said they had leant out their corkscrew to a guest and they hadn’t brought it back. You had a whole bar but only one corkscrew?? Just so many things that didn’t make sense. TRIPADVISOR.COM USER
Some good and some not so good
Nov 6th, 2020
The price was right but some things could be better. First of all this hotel is attached to a Holiday Inn Express. Not a bad thing but they have a shared garage and it is a nightmare. Not really their fault but good luck getting out of it. The room was clean and it was a good place for one night. The check in girls could be more welcoming and friendly. Didn't seem to want to be there. We also had the pleasure of being woken up at 7am on a Sunday by a band playing at Stubbs right across the street. Not sure why that's allowed but it wasn't fun. TRIPADVISOR.COM USER
LOUD, NO SECURITY, PARKING GARAGE issue
Oct 25th, 2020
This hotel has no control over it's customers. The security is a joke. After 5+ calls to security over a Fri and Sat night stay they still could not control the noise bw 12am and 4am. We paid $30 per night for parking to arrive to a parking garage that was FULL! The front desk workers were pleasant but not really able to help. The manager on duty was like a "ghost" never to be found. We tried to talk to a manager many times with not success. TRIPADVISOR.COM USER
Hotel indigo Austin great customer service
Oct 8th, 2020
Very nice hotel with great customer service! Otelia B was so awesome gave us great advice and customer service in a day and age when customer service is going by the wayside. I would stay at this hotel again solely based on her great customer service. TRIPADVISOR.COM USER
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