Hotel Indigo Glasgow

75 Waterloo Street | Glasgow, SCT G2 7DA  [SEE MAP]Glasgow, SCT  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 1

Do not eat here unless you want terrible service

Mar 22nd, 2020

To the General Manager Hotel Indigo Marco Pierre White restaurant Glasgow My wife and I attended at your restaurant on 22 February 2020, having been given an Itison voucher as a gift, we were accompanied by two guests who also had an Itison voucher. Our booking was for a table of 4 for 2.15pm, under the name Cameron. When we arrived the restaurant was not busy with most tables unoccupied, staff were mostly serving afternoon teas. When we checked in to the restaurant it was, who I now know to be the Food and Beveredge manager who was dressed very casually checked us in and he was obviously aware that we had an Itison voucher as he stated that our booking was Chateaubriand for 4, and showed us to our table. Our voucher was for a main course and a glass of wine. After being seated we waited 40 minutes without being approached we asked if we could order some drinks it was explained which drinks came with the package we waited a further 10 minutes or so, by which time our drinks had not been served, I approached the Food and Beveredge manager and asked where our drinks were, he replied that they were just coming, about 5 minutes or so later the drinks were served. A further 40 minutes or so later our food had not been served and no member of staff had approached us with any explanation or to even ask if we wanted any further drinks or anything at all. I had to ask a passing member of staff for water for the table as no member of staff approached us without being asked. After a further delay I asked a passing member of staff if I could speak to the manager, she replied yes and approached the Food and Beveredge manager, about 10 minutes later the Food and Beveredge manager arrived at our table with plates and began placing them at our settings, I asked if he was the manager and he replied, and I paraphrase "I am today" or words to that effect, no comment that I had asked to speak to him, or explanation for the delay. I explained that I was totally dissatisfied with the standard of service stating that the service was deplorable and that I had received better service in a cafe, he made no comment at all. As such I asked if he understood what I had said, he responded with "I appreciate that" and left, again no explanation or even a simple apology. The food was served shortly after this, the food was Chateaubriand, chips, mushrooms and onion rings, hardly a challenging menu for a competent chef, which leaves the diner to contemplate the reason for what was a significant delay in service. We asked for some further drinks, which never arrived, after we had finished our food, which was of an acceptable standard, our further drinks had still not arrived. At no time did a member of staff approach our table to ask if everything was alright with our meal or to ask if there was anything else we required, surely these are minimum standards for any restaurant, let alone one which has the name of Marco Pierre White associated with it. I am aware of at least two other tables of diners in the restaurant at the same time as my party who were also complaining of the standards of service in the restarant and the deplorable delays in being served. Surely if there had been a reason for the delay common courtesy would be to communicate this to the customers, as it was we were left to initiate communication with the staff. Incidentally the restaurant was far from busy, and I for one would not like to have seen the staff and this manager deal with a busy service, as I fear they would not be up to the task. I have looked at reveiws for your hotel and note that you have an average of 4.6 stars out of 5 for the hotel, with many good reviews of the restaurant. On the standard of service my party received on 22 February, I am afraid there would be little chance of receiving anything more than 1 star for our experience and that for the ability to put food on the table. My party initially considered that the reason we received such poor service was due to the fact that we had used a pre paid Itison voucher, however having spoken with other dissatisfied diners this may not have been the case. Having left the restaurant I approached the hotel reception and asked to speak to the duty manager or the general manager, I was told that the general manager had left for the day and that the duty manager was the Food and beveredge manager, I was asked if I wished to speak to him I explained that it was he who I wished to complain about. I left my name, mobile number and email address and requested that the general manager contact me. The following day, when I had not had any contact, I emailed the above information to again asking to be contacted. Again I rceived no response. On 4 March 2020, again having received no contact I again forwarded an email to the same email address above with afurther copy of my letter of complaint together with the comment Hello I attach an email I sent to yourselves on 23 February 2020. As I as yet have received no reply, I was wondering if I am just being ignored or if the policy of the company is simply fail to respond to negative feedback. I continue to await some sort of response. Regards It will not come as any surprise to anyone who has endured the deplorable service at Hotel Indigo's Marco Pierre White restaurant that as yet (22 March 2020) Ihave still received no response. I have read with interest some other diners experiences at this restaurant and note that they have been asked to contact staff to have some resolution, please note my efforts at contacting staff at this hotel which have proved fruitless. I have eaten in many establishments and while I intend no negative comments to fast food establishments or tea and coffee shops in the following comparison, I would like to state that I have received far better service in any one of these establishments than I have at the Hotel Indigo Marco Pierre White restaurant. It appeared on our visit that the staff had no idea what they were doing and as for the manager, he did not appear to have any clue whatsoever of how to manage staff or run a restaurant TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Disgusting service

Mar 20th, 2020

Stayed for one night last week.. the food was not up to standard have had better in weatherspoons.. Boots where left in the room and card details where sent for the boots to be posted. Have called several times and nothing has been done about them being sent. Spoke to receptionist now and was told that she doesn’t have a message about the boots.. basically she wasn’t interested and started shouting down the phone.. I’m absolutely disgusted with the service I have received and will NOT be back! And would love my for my new boots to be posted back to me like they should have been a week ago TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel, would recommend

Mar 14th, 2020

I would recommend this hotel. It’s in a good location to get to most places in Glasgow and parking across the road is very convenient (25% off voucher from hotel for Q park across the road - works out around £16 for 24 hrs parking). Staff were all helpful and friendly, check in was was great and we were provided a free drink voucher as it was my birthday which was a lovely touch. Rooms are nice with good facilities, big comfortable beds, nice big shower, little freebies the mini fridge was also a nice little bonus. We booked via Itison which was a DBB deal - breakfast was very nice with good selection, I would say that dinner menu was a little overpriced for quality of food served, the steak was very tasty but everything else nice but very average in comparison to menu price. Based on what we paid however not complaining but wouldn’t pay full prices in restaurant, would probably chose elsewhere. Lovely stay though and would stay again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

IHG Hotels, Hats Off!

Mar 13th, 2020

Not so much a review of the hotel (although it is Very good having stayed previously) but more about IHG group, we booked this hotel in Glasgow to stay while attending Country to Country - C2C - over the weekend. We had bought weekend passes and have been looking forward to it since last year’s event. Alas Coronavirus struck and C2C was cancelled, working on getting our ticket fee back from Ticketmaster and I called IHG to ask for a refund of the pre-paid hotel costs. I had paid an advanced saver rate that does not come with a refund, having explained my problem the call handler told me that given it was a virus related cancellation that she would be happy to oblige. Well done IHG as I know that not all companies have been as helpful and not everyone has been so lucky, are you listening EasyJet! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Overnight Stay

Mar 10th, 2020

Our children and spouses gave us a voucher for an overnight stay with Dinner and breakfast. The Hotel is quite close to Central station and not too far from the main shopping area. Our room was well presented and of a good size. The only issue was with the shower which was not particularly powerful, hence the lost point. I would have given 4 1/2 if that were possible. We hade no staffing issues and service at both meals were good. Highly recommended. TRIPADVISOR.COM USER 

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