Hotel Indigo London Kensington

34-44 Barkston Gardens | London, England SW5 0EW  [SEE MAP]London, England  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Home away from home

Jul 20th, 2019

Arrived at the hotel extremely early (flew in from Australia) an was met by two very friendly front desk staff. Although they room wasn't ready (to be expected) they showed us a place yo change, stored our bags, and undertook to have a room available by 10:30am (wow - normally 2pm). Room wash spacious and comfortable. Breakfast at the hotel is great (recommend including it) and the hotel is perfectly situated in Earls Court with lots of pubs, restaurants and easy access to the tube. Will be back TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Nice location but service somewhat lacking and breakfast experience is appalling!

Jul 18th, 2019

Stayed here at Wimbledon weekend. In fairness the hotel is clean, pretty well maintained (though the bathroom kept flooding) and ideally located for Earls Court tube station. The reception service is somewhat average. Staff appear to be flustered and overworked trying to keep the queues down and there was often only one person on the desk. The breakfast however is a joke. The staff don't know what they are doing. Delivering wrong items, ignoring requests and being generally slow. The only time they moved with purpose was to clear the buffet at 11am on the dot as they want to end their shift. This despite the fact we waited over half an hour for our hot item to be delivered which never turned up till after 11am meaning we had no accompaniments from the buffet. When I asked for something as simple as some cutlery and milk because my table had not been laid despite us being told to sit there, you would have thought from the servers face that I had pooped in her kettle. This wasn't a one off as we experienced the same on both days and other guests around us were also showing their frustration. I wasn't even given the opportunity to bring this up at reception as the receptionist was harassed and busy, rushing our checkout to serve others. Usually they ask, how was your stay, or something to that effect, but she was too concerned with not being able to print my invoice. I was sent a satisfaction survey the day afterwards and pointed out these issues. One of the questions was would you like management to contact you about the issues. I ticked yes. It's two weeks later and never heard a thing back. Don't suppose I will now. Given the price of this so called "high end" IHG hotel, this isn't acceptable. I'd look at staying at the Crowne Plaza next time just up the road. As a Spire Elite member of IHG hotels and staying at their hotels several times a month, I know the other brands do it a lot better. If you do choose to stay here, skip breakfast at the very least. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great hotel

Jul 17th, 2019

Really good location with shops,restaurants and tube on your doorstep. Great check in. Room really nice and spacious especially for London. Breakfast good. Staff helpful and friendly. I would happily stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Good location

Jul 16th, 2019

Stayed at this hotel for two nights in June. Good location next to Earl’s court tube station and easy access to Heathrow airport. I arrived early and had asked for an early check-in. I had a choice of an attic room or a room on the lower ground floor if I wanted to check in early. As I do not like to be on the lower ground floor I chose the room on the fifth floor. There were only two rooms on the top floor and you had to walk up quite a narrow staircase from the lift on the fourth floor. This was ok for me, but something to keep in mind if you are less able to climb narrow and quite steep stairs. Also there were no real windows, just two skylights. The room itself was not so big but nicely decorated and clean. The bathroom was also nice with a good shower. There was quite a lot of noise from the street from a nearby pub, so it might be a good idea to ask for a room away from the street if you would like a quiet room. Breakfast was good, a good selection of items on the continental buffee and a good cooked breakfast. I also had dinner at the hotel’s restaurant one night and the food was tasty. Some of the staff at reception were very friendly, others less so. The hotel was ok, however, I have stayed at other Indigo hotels that have been excellent so in this respect this stay was perhaps a little disappointment. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Whole night itch for unclean bedsheet and a dead worm found on sheet next early morning

Jul 14th, 2019

My husband and I experienced an extremely intolerable night during our 4-night stay at IHG London-Kensington because of uncleaned bedsheet, and when I dressed up in the morning, I saw a dead worm on the bedsheet. So disgusting and unbelievable!!! I didn’t approach to the counter because the clerks were not so friendly and I already got away from the dirty bed. After returned home, we contacted the guest relation department of IHG group to claim this case. At first they asked us to disclose our personal information(even so, we still choose to stand out to share this with all of you), and IHG representatives just said sorry and expressed their confidence to ensure rooms will be properly cleaned. Ok what about us??? After we reminded them of our jeopardized rights, they finally offered 10,000 points to my husband’s IHG Rewards Club account, which was estimated to around 5.86% for the room rate of Indigo London-Kensington. It felt humiliated. Were we begging?? We immediately turned down the proposal to end this unpleasant talk. As to guest relation department of IHG, they didn’t respond further which shows how they care about their guests and how sorry they are for the uncleaned/uncomfortable accommodation. Maybe they will say sorry to other guests when same thing happens. TRIPADVISOR.COM USER 

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