Hotel Indigo Los Angeles Downtown

899 Francisco St | Los Angeles, CA 90017-2552  [SEE MAP]Los Angeles, CA  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 1

Stolen Jewelry

Jan 15th, 2020

It's TRULY sad that I have to write this review... This hotel is so nice! However before I go into how nice this hotel is I have to say that employees there steal. So ultimately that takes away from my "nice" experience. I stayed 1/9-1/12 and I had two swavarski crystal bracelets STOLEN. My friend staying in the same room with me had two of her Kate Spade bracelets stolen. Of course they would steal right out of my jewelry bag , where I wouldn't realize it's missing right away because I had my jewelry all in one place. Housekeeping was "smart" in that they took just two items from the bag. Then they took my friends two bracelets . Had we stayed longer they may have taken more. Of course we didn't report it right away as we both thought maybe we are going crazy, maybe we didn't place it where we thought. We must have put it down some where else. However we checked out, came home and combed through all of our things to realize what we thought. Our jewelry had been stolen. And no I won't use the safe in hotels. They have access to the safe! So how safe are my things really?! I've called and let hotel management know what has happened. They are now doing an investigation. I will see how this pans out. As I'm sure they will ask housekeeping was anything taken, and really who will be honest and come forward? No one. Also let me further state housekeeping is horrible in cleaning. The very job they are their to do. There was a huge hair ball in our bathroom trash can(we ignored it as we just didn't want to make a big deal). We didn't have any of the complimentary waters that our friends had in their room.We stayed in room 801 with views of the Staple Center. This hotel isn't in the greatest location, it's in downtown LA. Most of the great restaurants n things to do are in West Hollywood so you will have to take an uber about 20/30mins away to get most places. It's modern with a cool bar and restaurant on 1st floor. 18th floOr turns into a lounge/ club at night. Rooms are a good size. Pillows you kinda sink into but for the most part it's a comfy stay. And bathrooms, nice, spacious , and sexy. Most things that we called for and or needed the hotel was willing to help us or give us. All the employees were super kind and friendly . However, it's interesting because I saw the house keeper oN my fLoor one am and I said good morning to her, she was not friendly or nice at all. Very interesting contrast as I reflect and think about all the others who work in the hotel TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

All around great hotel

Jan 14th, 2020

It was my first time at a Hotel Indigo and I loved that it was close to the highway as well as the Staples center and LA Mart. The hotel staff was friendly and greeted me every time I walked through the hotel. They decor was simple and modern and I appreciated that they didn't fully carpet the room but had a rug for the bed area. The lighting in the bathroom was perfect for putting on makeup and loved that there were 2 full length mirrors available. My room was cleaned daily and cleaned well. The only thing I'd suggest is having bottled water available in the mini fridge and a coffee pot, coffee, tea, sugar and cream. I would definitely stay here again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Wonderful stay, good bar, club, great staff

Jan 12th, 2020

I really enjoyed my stay at the indigo hotel in Los Angeles. The room was ready on time, clean and comfortable, the food is good and fresh and most important - the service and location is superb. Recommended TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful place to lay your head

Jan 12th, 2020

Front desk is very professional and compassionate towards their guests, rooms and building is wonderful. It is located in a beautiful part of downtown with an impressive view. I would love to come back and spend more of my nights here, I am very pleased with my stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Amazing time

Jan 11th, 2020

Matt the bartender made an amazing spicy margarita. Ruben was awesome hekping me wirh my bags. The service here was awesome. The rooms are clean and the views st night are AMAZING. Night life try visiting 18 Social and overlook downtown Los Angeles TRIPADVISOR.COM USER 

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