Hotel Indigo Los Angeles Downtown

899 Francisco St | Los Angeles, CA 90017-2552  [SEE MAP]Los Angeles, CA  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 3

Disappointing

Jul 21st, 2020

While the staff was incredibly kind and responded well to our issues, it was disappointing to stay in a not very clean hotel. Our original room had dirty sheets and we were upgraded to a new room for the inconvenience. The furniture looked dirty and stained in both rooms. We also didn’t get housekeeping service during our two night stay. After a long day it was frustrating getting to a room with the bed not made and no fresh towels. Staff offered to send new towels but that was it. Not worth the price, quality was low , if it wasn’t bad cause of the front desk staff (Andrea, who was very kind, and the manager Carla who was the one who gave us the upgrade) , I would have demanded a refund the moment we saw our dirty bed sheets TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

5 star Valet Parking

Jul 10th, 2020

I am a healthcare worker who's currently staying at Hotel Indigo. I would like to commend the valet especially Adam and Rey. They always have appreciable greetings and open my door. Front desk are also very friendly and approachable. The room I am staying in is very clean and the view from my room is very delightful and nice. I will extend my stay in this hotel for 2 more weeks.Thank you Hotel Indigo. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Disappointing

Jul 7th, 2020

Where to start... The pool and fitness center were closed for my stay, despite no indication at the time of booking. It seems the only "amenity" spared from closure was the $48/day valet service. I wasn't given any of the typical amenities/upgrades that I'm accustomed to receiving as an IHG platinum member (these aren't guaranteed, but the hotel seemed to have plenty of availability during my stay). The room was not stocked with any glasses, bottled water, etc. I called the front desk to ask for 2 drinking glasses, but I was told to use the paper coffee cups in the room. These, combined with a number of other small oversights, led to an overall disappointing experience. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Exceptional Customer Service

Jun 29th, 2020

Currently staying at the Hotel Indigo. Upon arrival, valet had greeted me and opened my door. I informed the valet that I needed to check in and asked if I can leave my car in valet spot a while and they said yes. When I entered the hotel, it had a very beautiful layout; it felt very elegant. Upon checking in, the staff members of the front desk were very accommodating in answering my questions. They had informed me that due to me being a hospital staff member, no house keeping will be going into my room for their safety purposes and if I had any problems or need anything, I can call the front desk. My room was exceptionally clean. The room had a hidden mini fridge, keruig machine, safe box in the vanity. The bathroom was beautiful! with cute mini soap/ shampoo and conditioners. Overall, I would recommend this place to friends or even family members out of state so they can experience the whole DTLA area. Thank you Hotel Indigo for the memorial stay! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

For Covid First Responders

Jun 26th, 2020

My husband called ahead for an earlier check in and was informed it would be taken care of. He is handling calls for aiding in covid-19 relief and is one of the many people staying at the hotel in addition to first responders that are working to help during all this. He requested early check in to be able to work in the room over the phone. Upon arriving the receptionist this morning was incredibly dismissive about our adjustment to check in early but was quick to offer us an upgrade to the executive suite. We have waited in the lobby for over 5 hours for our room to be ready, requesting multiple times for the music to be turned down to a level not that of a dance club since there are multiple people in the lobby who are working. All of the facilities and areas in the hotel to work are closed so the lobby is the only place, which has loud speakers in every corner. We walked to find some sort of quieter seating outside and couldn’t find anything. Nearby park is closed. The hotel is located next to a very busy road and any nearby business (that is open) isn’t allowing anyone to sit inside due to the virus. It’s been incredibly frustrating how things have gone here today and we haven’t even had a chance to check in to our room yet. The other front desk staff with the exception of the valets were also very dismissive, putting it politely when really they just don’t want to get up or to be of help of any kind. I don’t recommend staying here. TRIPADVISOR.COM USER 

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