Hotel Indigo Newcastle

2/8 Fenkle Street | Newcastle-upon-Tyne, ENG NE1 5XU  [SEE MAP]Newcastle-upon-Tyne, ENG  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 5

Another great weekend at Indigo

Feb 21st, 2020

Stayed at Indigo Valentines weekend, and was checked in by David which is a good start to any break. David has a great sense of humour and a great welcoming smile. Room was very nice with petals on the bed and a lovely welcome back message on the mirror (nice touch) Indigo is very good at nice touches. We ate at Marco Pierre Restaurant in the hotel which is not a favourite of mine but have to say on this occasion the food was superb so a big thank you to Trina and the team for the great service.After the meal we stopped at the bar for a few drinks. Bar staff and the young waiter were great crack and a good night was held by all. As you have probably guessed we are regulars and would recommend Indigo to anyone wanting a well earned relaxing break. ENJOY TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Would definitely recommend

Feb 19th, 2020

Stayed here on a hen weekend with four friends. The hotel was the highlight of the trip as the staff just couldn't do enough for us. They were so helpful and polite and told us of local bars and shops. The facilities were excellent and the food amazing. The rooms were absolutely stunning and very clean. We have already booked to visit again. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Excellent location with comfortable rooms

Feb 9th, 2020

We booked on a deal and felt like we were their best guests as we were treated so well in the hotel by reception and bar staff. Drinks were reasonably priced. Rooms were clean and beds comfortable. So close to everything in town and station. Could not fault it. We ate in restaurant which I have reviewed separately TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Great location and staff but .....

Feb 7th, 2020

Easy to find just across from train station. Check in good and quick. Lovely welcoming staff who promised us the room with the best view - see photo Had arrived early so enjoyed cocktails in the lounge whilst waiting. Great cocktail menu and the drinks really good First appearance of room was nice though layout could be better. Lots of space at one end then cluttered at the other. Bathroom clean but mirror far to high on wall. Lots of scuff marks on wall and feature wall paper peeling off. View from window not great. So called complimentary mini bar only had water and biscuits that you would expect on a standard tea tray. Dinner at Marco Pierre whites which is on-site was lovely Worst nights sleep ever with a roll together mattress and poor pillows that kept falling down the gap behind the bed. Showering the next morning found 2 controls. One for rainfall shower or hand held, the other for temperature. The latter however turned off the lights! Not great to have an electrical fault in the bathroom. Service at breakfast was ok. I ordered just scrambled egg on toast and was given scrambled egg and salmon on burnt toast. When plates were cleared and the salmon was left I was quizzed and had to reiterate my original request. He did apologise. Check out straight forward but staff never asked if our stay had been ok. Mmmmm TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Poor customer service

Feb 6th, 2020

I’m posting this review on here as I’ve complained to the hotel twice via email to both Newcastle and the head office and I’ve been ignored. My partner and I stayed at the hotel in December for his birthday. As part of the deal we had an evening meal and breakfast included. We checked in and confirmed that we already requested an early dinner at 6pm as we had tickets for a concert so needed to be there for 7.30. They said they had us booked for that time so it would be fine. We arrived for our dinner at 5.50 and we’re taken to our table, we ordered our meal and our starter was served quickly unfortunately my partners soup bowl had old food all round the top which hadn’t been cleaned. The waitress didn’t bring a spoon and promptly disappeared behind the screen to joke on with her friend. Once we got her attention and asked for a spoon and mentioned the dirty bowl she responded saying ‘I thought I’d wait to see how long it would take you to ask’. We then waited over 40mins for our main course I called her over again and explained we had booked early as we needed to leave by 7.30, she went to check to see if our food was ready. My partners meal was fine however I ordered gnocchi and it was either microwaved or had been left to stand under the heat lamps as the top was dried out completely. We didn’t have time to have our dessert but it wasn’t a great miss as it was served and the base of the trifle was completely mushy. That night we had disturbed sleep as there was a loud noise which sounded like an electrical buzzing noise. The following morning we went for breakfast, the cereals, toast etc wasn’t a great selection. We ordered a full English and when my partners breakfast was served the bacon had a piece of paper with the best before date stuck to it. Not ver appetising. We mentioned this to the waiter he did apologise and brought out extra bacon. None of this would have been as annoying if we had received a response to our emails we sent but we’ve been completely ignored which is very disappointing. TRIPADVISOR.COM USER 

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