Hotel J

Ellensviksvagen 1 | Nacka 131 27  [SEE MAP]Nacka  [SEE ADDRESS]
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Guest Reviews

Tripadvisor Traveler Rating 5

Awesome stay

Jan 29th, 2020

Loved the nature setting. Great breakfast buffet in a historic building and a nice boat ride to the city. Room was stylish and comfortable with direct ocean views and patio. Nice vibe overall with open fire in the bar at night and very pleasant staff. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

Very Rude Staff and bad amenities

Nov 29th, 2019

One of most un-informed and rude staff. They don't know anything about their own hotel. Don't provide you basic facilities like electric kettle for hot water, ironing board or water bottles. If you ask them it takes them more than 1 hour to respond and even then they are so discurteous, that you have to go down and get it yourselves. Their excuse is "sorry we could not leave our station". This is after they tell you on the phone that they will bring it to you! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 1

The worst customer service ever! Absolutely pathetic !

Nov 28th, 2019

1) You check in after a long and tiring flight and the room phone doesn't work 2) There is no soap in the bathroom 3) You go down and ask the reception to fix the phone and put the soap in the bathroom and come back after a couple of hours and instead of fixing these things the reception hands it to you come so you can fix it yourselves 4) You ask the reception where's lounge for a drink and a snack, they have no clue 5) When you finally find the lounge. One employee says its included in your membership, the other says its not - they have no clue 6) You ask for a laundry board they say we dont provide it. Go to level 4 in the laundry room 7) You ask for room service menu they say we don't keep it because we have a very simple menu of 5-6 items 8) You ask for your regular complementary water bottles, they say we don't provide it Mind you this the Marriott Bonvoy #Ambassadorelite experience i can only imagine what kind of service a non loyalty member would get Personally the worst customer service i have ever seen ! TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 5

Restful

Nov 11th, 2019

A well-maintained, quiet hotel occupying waterfront on the outskirts of Stockholm. Excellent simple breakfast. The bar area in an old waterfront building serves nice and simple dinners, too, and common areas with a fireplace are very inviting in winter. TRIPADVISOR.COM USER 

Tripadvisor Traveler Rating 3

Hotel outside Stockholm

Oct 14th, 2019

The rooms are great but the building itself is not very practical as it is divided into different buildings. You have to go outside to the sauna area which is very small. The breakfast is wonderful but in a different building. It's a long walk to the dinner restaurant. The service level is not great in the reception. TRIPADVISOR.COM USER 

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