Hotel Kutuma

3708 rue St-Denis | Montreal, QC H2X 3L7  [SEE MAP]Montreal, QC  [SEE ADDRESS]
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Courtesy of Hotel Kutuma

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Guest Reviews

TripAdvisor Traveler Rating 5

Great boutique hotel

Oct 7th, 2019

Very clean friendly staff we arrived after midnight they just gave us our room keys and said we could check in tomorrow morning our room had a African decor it also had a kitchenette which would be great for an extended stay TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Hotel canceled our reservation less than 24 hours before our stay

Aug 15th, 2019

Someone from the hotel called me the evening before to tell me that they needed to cancel (due to a technical issue), and were looking for another property. We booked through booking.com (A mistake, I've since found out), so I reached out to them first. The hotel then called me back and said that they COULD accommodate us. In the middle of the night, we received an email from Booking.com that our reservation was indeed cancelled, so at 4:30am, while on my vacation, I was forced to search for another hotel. I had to apply for a refund via Booking.com, the hotel shorted my refund, causing me to email and call Booking.com several times. We stayed at the Loft Hotel instead which my wife and I thoroughly enjoyed. As much as I love staying at smaller properties, I have no tolerance for poor customer service. Thank goodness we had an available credit line to cover the cost of the additional hotel, if we were using a debit card, we would have had no place to stay due to how long it takes for refund. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Can't wait to go again

Aug 7th, 2019

Moving some family into the neighborhood. We made a reservation at the Hotel Kutuma a few days before. Checking in after a long day in August lift and carrying the Kutuma was an oasis. Valet parking, friendly staff, very comfortable room. The room was very tastefully decorated and had many amenities. Plenty of plugs for electronic devices, a small kitchenette, a lovely separate sitting area. The bathroom shower was excellent. There is a restaurant in the this small hotel that looks wonderful too. We will be back soon, I'm sure. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Beautiful Hotel in a great neighborhood

Jul 28th, 2019

Beautiful Hotel in a great part of Montreal. 2 blocks from the Sherbrooke metro, on a street with lots of food, drinks, boutiques, walking distance from Mont Real. And during our trip, there was an evening, light-up parade down the street in front of the house to celebrate Quebec Day. The room itself was huge, beautiful, comfortable, quiet, with luxury amenities from everything from the shower to the king size bed to the toiletries. Even with the parade outside, the room itself was totally quiet. The staff were the nicest, willing to answer any questions. They even let our friends store their luggage there for a few hours before their flight. Plus, you smell delicious Ethiopian food whenever you enter the hotel or leave your room for the hallway. It's enchanting! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Nice hotel - only one smelly issue

Jul 20th, 2019

Overall, we were pleasantly surprised with this hotel in regards to location, furnishings, friendly staff, and comfort level. All the reviews are accurate, except no one mentions that because this hotel is located directly above a restaurant, the room can take on a very strong food smell. I’m not sure if this is because our room was on the second floor (there are three floors) and the restaurant is on the first, but the entire time our room had an overpowering smell of cooked onions, garlic and tomato. Sounds delicious, right, but it wasn’t that great considering the smells just never left, morning or night, despite us turning up the air conditioning to air out the room. Although we had a gorgeous room (as the photos are accurate), I can’t imagine staying there again. The smell is stuck to my memory! TRIPADVISOR.COM USER 

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