Hotel Le St-James

355 St-Jacques | Montreal, QC H2Y 1N9  [SEE MAP]Montreal, QC  [SEE ADDRESS]
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Guest Reviews

TripAdvisor Traveler Rating 4

Good ambience and service but ...

Jan 14th, 2020

We had read mixed reviews on this but still went ahead. The staff were excellent. The room was excellent (804). If you are looking for action this would not be a good choice. Saw very few people in the lounge and virtually no-one in the restaurant (in fact we cancelled our reservation at this highly rated restaurant as we did not want to eat alone in the beautiful but empty space) The fitness facility was smaller than our room so if you are looking for a decent well equipped facility this is not it. The major critique we have (which is 100% in the control of the hotel) was the spa. An important reason for our visit was to relax in a winter spa. When we arrived we asked for a spa appointment and were told that it was closed for reconstruction!!! We did see the small massage room next to the exercise room and saw no signs of construction. OK maybe it was going to be done somewhere else in the property. However we should have been told this at the time of the reservation (which was through American Express) and certainly in the numerous reminders we received prior to the trip. We give this 4 stars because of the ambience, the room and the staff but the negatives listed above might have taken off one of the stars. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Lovely

Jan 1st, 2020

Iconic Old Montreal hotel in a gorgeous building (originally a bank) with great service. Some rooms are on the small side, drapes do a good job at blocking light, decor is tasteful. Mini-fridge, Nespresso coffee maker, free bottled water with turn-down service, free wi-fi, limited cable TV, luggage rack, dresser, closet w/ safe, robes/slippers, no microwave. Comfortable bed (sheets could be softer), squishy pillows. Nice bathrooms with a full complement of toileteries. Narrow entryway could really use some wall hooks. Unfortunately, the overheated rooms do not respond to lowering the thermostat; the staff will promptly unlock windows, but that doesn't always help depending on airflow/cross drafts. Daily newspaper delivery available, front desk will change currency quickly. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

Historic and lovely

Dec 5th, 2019

My husband and I stayed on a Monday night for my birthday. We checked in at 2 and I had a facial in the spa at 2:30. The facial was fantastic with great ambiance. My husband had lunch at the bar at XO. He had the club which I enjoyed half of after my facial. Prices reflect the hotel class but portions were good. We booked through AMEX and received a great deal with dining credits, an upgraded room and breakfast which we took as room service. Delicious! A Hollywood movie was on the last day of filming in the hotel and the service elevator was out so the crew was slowing the elevator down but a great memory for our night getting a few glimpses of the setup on the floor of filming. The room was clean, well stocked and staff was excellent and friendly. We dined in XO for dinner and thoroughly enjoyed our meals and cocktails and our server was excellent and attentive. We would definitely return for a special pampered day and night. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

A mistake from day one

Nov 3rd, 2019

Many months I booked a king size bed room through Expedia. I had confirmed it several times prior to my arrival. When I arrived they informed me that they only had queen sized rooms available. They tried to appease me by offering a junior suite with a queen size bed. Reluctantly I accepted. I should have moved out that day. We spent the night and conferred with the concierge regarding the famous Montreal bagels we had heard so much about. He sent us to a cafe down the street that served no bagels. When i called him from the street he apologized and gave me another place steps from where I was. We went and again, No bagels. We ubered to our final destination through trip advisor. We just arrived home to our room, which was blazing hot. They couldn’t turn the heaters off so they opened the windows, so now I have the night noise of downtown to go to sleep to. Would never stay here again, no way, never. Will fight the bill on the credit card. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 4

great, but..

Oct 27th, 2019

The architecture of this small hotel is quite spectacular rooms are interesting and well decorated the only problem was the service example:the staff seemed uninterested- at the restaurant, there were 3 waiters chatting with each other while we were waiting for a menu for 15 minutes TRIPADVISOR.COM USER 

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