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at the Hotel Lucerna Hermosillo
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Take off that mirror, please!
Jan 10th, 2020
Have you stayed with us since our renovation?", asked the gentleman at the front desk. My husband had, but not me, so I payed close attention to the improvements. The lobby, restaurant, bar and business center looked the same. When we came out of the elevator at our floor, I sensed the classic smell of new carpets. I didn’t like much the spotted pattern, because the installers didn’t take the time to match the patches. In the bedroom, I noticed a new wood-like floor with a rug, a nice padded bedhead, a new modern armchair, no longer with footrest. Hanging and accent lamps replace the night tables lamps. There are new drape curtains and a blackout electrical curtain that comes out of its rail easily; in that case, turn it up and down several times, until in falls in the rail again. The switch is on the night table closer to the window, on the bed side. A new lighted mirror in the bedroom looked beautiful during the day, but at night it became a nightmare. It has a stand-by glowing blue light, the kind of light than can be seen with your eyes closed. I tried to dim it, turn it off or disconnect it, but the mirror was built in the wall. I had to buy black cardboard and tape to cover it because it was really annoying. The new TV is a smart one, so you can open your streaming accounts. There´s still no mini bar and now the coffee pot is gone. I wonder why... .That´s why the first night, we ordered refreshments from room service. Oddly, the attendant asked for our payment method. "Charge it to the room" I said. "I have to ask if that is possible", she replied, and put me on hold for 4 or 5 minutes. She finally complied. TRIPADVISOR.COM USER
Clean, comfy, central
Dec 22nd, 2019
Very much enjoyed our stay here. The rooms and public areas were beautifully furnished and, except for a little dust under the dresser, clean and very comfortable. The staff was extremely friendly and helpful and accommodating of special requests. The hotel is not far from several great restaurants and shopping areas. Will stay here again. TRIPADVISOR.COM USER
Great home away from home
Aug 16th, 2019
Great hotel for those business travelers out there. The staff is warm and welcoming. I was greeted every day when I returned from work. The bar tender Alex knew my name and drink every evening when I went to the lounge for dinner, the security guard Andre made me feel very safe and our concierge Faviola was absolutely amazing! She helped me get around town and when I had a free weekend, Faviola arranged for me to go to San Carlos for boating, snorkeling and kayaking. Her positive attitude is contagious and hospitality went above and beyond. TRIPADVISOR.COM USER
Apr 10th, 2019
We spent 4 days traveling through Sinaloa and Sonora on business (produce procurement) 5 rooms total per day. We stay in hotels Lucerna in Culiacan and Hermosillo. We regret having make that decision. The front desk service is a mess. They never keep their commitments and the rooms are runs down. TRIPADVISOR.COM USER
Good travelling hotel
Jan 14th, 2019
Within walking distance of many restaurants, mall, cathedral and lookout mountain. Not much to do in town other than these things! Clean room and restaurant was reasonably good; had dinner and some drinks. Pool looked good. TRIPADVISOR.COM USER
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