Hotel Mercure Graz City

Lendplatz 36-37 | Graz 8020  [SEE MAP]Graz  [SEE ADDRESS]

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at the Hotel Mercure Graz City

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Guest Reviews

TripAdvisor Traveler Rating 4

Very accommodating. Yes, stay.

Jun 22nd, 2020

I was under the weather, and made a request the day before to check-in early which they did. It was my 3rd-4th Accor hotel stay during this trip. My 2nd stay in Graz, this time here for 2 nights, 2 twin beds. Mecure is a great choice and has great breakfast offerings. Well laid out compact rooms, comfy, clean beds and good size bathroom with great water pressure. During my stay rained, they had umbrellas for use. Easy check-in/out and kind staff. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average on most fronts

Feb 23rd, 2020

I used to be an accord gold member and don’t know at what point I moved down. In any case I’ve always usually stayed at Novotel. We decided to stay at Mercure as opposed to NH in the city centre as this hotel was closer to the chess tournament venue. However I was most disappointed with the housekeeping at this hotel. The room was never clean! They never did anything the same way . In our 7 nights stay, water was never replenished the same way. The composition of the water bottles was based on some whim and fancy. Food crumbs on the floor remained on it. Even food crumbs on the bedside table remained as is. Tea bags were not refilled. I was honestly really appalled with the whole service issue. I specifically went down to the front desk and informed them that we want to have water without gas in our rooms. But nothing was done about it. One afternoon, I requested the front desk to get our rooms cleaned in the afternoon. When we returned it wasn’t done so. Housekeeping just randomly opens the room door; doesn’t speak a word of English and have a condescending attitude on top of it. Breakfast was the usual. Eggs, bread and cereal for vegetarians. No bake beans. Nothing different in the 7 day stay again. But staff at restaurant down are courteous. Bus stop very close to this hotel. 2 supermarkets right next to it as well, so good on location. Very close to the city Center and the island of mur. But not a place I’d recommend if on a holiday. More for business kind of stay. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Always nice

Jan 26th, 2020

I have regular business trips to Graz and never changed Mercure to any other hotels after my first try. The hotel delivers high quality service in years. There's nothing to complain for: nice competent personnel, nice location, nice clean and comfortable rooms, nice breakfasts, and many more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very cosy and modern hotel in city centre

Jan 11th, 2020

Had the superior room w coffee machine and free minibar, an excellent choice. A very varied breakfast. Good parking facility. Easy access to main sigths. Very comfortable bed. Smooths communication, when requested we were immediatly provided w 2 rooms next to each other. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I love this hotel!

Jan 8th, 2020

Everything about this hotel is good! This was my third stay and it couldn't have been more perfect! As a Gold member, I was upgraded to a Privilege room, which is just beautiful and still looks and smells completely new. It has a bit of an "industrial feel", though, as there is no carpet in the room, just a concrete floor. Very generous amenities in the bathroom (including toothbrushes, shaving kits etc.), a huge TV with lots of channels, fantastic soundproofing, no noise whatsoever from the outside (or the inside for that matter). The room is spotless. Breakfast is great too with a huge spread. Parking garage underneath the hotel - 15 EUR per day. Very nice staff! Thank you for making my stay so perfect. I'll be back soon! TRIPADVISOR.COM USER 

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