Hotel Mercure Graz City

Lendplatz 36-37 | Graz 8020  [SEE MAP]Graz  [SEE ADDRESS]
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Courtesy of Hotel Mercure Graz City

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Guest Reviews

TripAdvisor Traveler Rating 5

Always nice

Jan 26th, 2020

I have regular business trips to Graz and never changed Mercure to any other hotels after my first try. The hotel delivers high quality service in years. There's nothing to complain for: nice competent personnel, nice location, nice clean and comfortable rooms, nice breakfasts, and many more. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very cosy and modern hotel in city centre

Jan 11th, 2020

Had the superior room w coffee machine and free minibar, an excellent choice. A very varied breakfast. Good parking facility. Easy access to main sigths. Very comfortable bed. Smooths communication, when requested we were immediatly provided w 2 rooms next to each other. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

I love this hotel!

Jan 8th, 2020

Everything about this hotel is good! This was my third stay and it couldn't have been more perfect! As a Gold member, I was upgraded to a Privilege room, which is just beautiful and still looks and smells completely new. It has a bit of an "industrial feel", though, as there is no carpet in the room, just a concrete floor. Very generous amenities in the bathroom (including toothbrushes, shaving kits etc.), a huge TV with lots of channels, fantastic soundproofing, no noise whatsoever from the outside (or the inside for that matter). The room is spotless. Breakfast is great too with a huge spread. Parking garage underneath the hotel - 15 EUR per day. Very nice staff! Thank you for making my stay so perfect. I'll be back soon! TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 3

Average 3* hotel

Jan 5th, 2020

Average monotonous hotel maybe for 3*,not for this price range. Nothing special about it. Solid breakfast, junior suite need some update because it’s oldfashioned and not in good shape. Good thing is that rooms are clean and it’s good location, near city center. 15min by walk. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 1

Service below par + refilled used water bottle

Oct 20th, 2019

Stayed at Mercure Graz for one night. Paid about 115 Euros for a standard room including breakfast. Room: Got one upgrade and then room had a “view” over the city and was quite large. It had a new and fresh look to it. Ample space, the bed was OK. The room was clean (but please note my “Cleaning” section. The minibar was inclusive, but oddly the little chocolate and nuts inside the minibar had to be paid for. Cleaning: This is one of the worst parts. The minibar contained a bottle of sparking water. I opened it, but it felt like it was very easy to open. When I tasted a zip, it was still water. Then I realized they had filled up a used bottle with tap water. How disgusting. Personnel: The personnel were odd. When I came at 1pm, the room was not ready. OK, that happens, but it got communicated very uninterested. They did not bother to show any interest nor offered to call me when the room was ready. I ask to have a check out half an hour later than indicated, but this was also firmly denied. Mind, I am a Gold member and I never had a situation where they could not give me even 30 minutes additional check out. I assume it may be because Mercure is playing it on the cheap and using limited cleaning resources (I was ISS people walking around). But in the morning at 10 am I saw they checked in someone already. Bar staff: The cocktails at the bar are a joke. The Aperol Spritz was served without ice, orange and lukewarm. Breakfast staff: No one, and really no one, spoke any word. Location: Very good. A bit out of the center, but a few minutes’ walk and you are there. Great. Breakfast: Very good selection! I was impressed. Overall: The personnel and cleanliness are a no go for this hotel. Otherwise it was good. TRIPADVISOR.COM USER 

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