Hotel Mercure Oostende

Leopold II-laan 20 | Ostend, West Flanders Province 8400  [SEE MAP]Ostend, West Flanders Province  [SEE ADDRESS]

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Guest Reviews

TripAdvisor Traveler Rating 3

Ok location in the town centre

Oct 6th, 2019

Nice hotel located in the centre of Ostend. Typically for a down town hotel, everything is small and narrow like the corridors, elevator and rooms. However, the hotel appears clean and the crew are polite and professional. Breakfast buffet is overall ok. Beds are too soft, but that is a personal opinion. If you arrive by car, parking can be a challenge unless you accept to pay 22 EUR overnight in the nearby parking garage. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Great Hotel

Sep 24th, 2019

This is a small but great hotel. It is clean and modern, well thought out. The rooms are on the small side but then most of Ostend's hotels are also quite small. If you just want to sleep in the room then they are perfectly adequate. The breakfast was excellent with dishes constantly being refreshed as opposed to just putting out giant bowls of food which gradually congeals. The only adverse comment that I would make is that the washbasin in the bedroom is attractive to look at but totally impractical. You can only get about an inch of water in the basin which makes it difficult to wash your hands properly TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Very convenient for everything

Sep 11th, 2019

We spent a pleasant four days at Hotel Mercure in a superior room with city view. The room (122) was comfortable although compact and the view was across a square. Good breakfast. A convenient location for walking into town and the tourist office is nearby. Taxis stand just across the street and getting one from the railway station was easy too. There is a tram stop nearby (Marie-Joséplein), plus numerous shops, restaurants, bars and the casino. The hotel staff are all friendly and helpful. The girls on the reception desk provided effective assistance in response to a medical emergency, many thanks. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 5

Ideal location

Sep 9th, 2019

The hotel had our rooms available early. The location was close to the sea. There was an underground parking garage nearby. The breakfast was more than enough. The hotel and rooms were clean and air conditioned. TRIPADVISOR.COM USER 

TripAdvisor Traveler Rating 2

Avoid this hotel with it rude staff

Aug 2nd, 2019

The hotel is very good located (5 minutes from the sea) and breakfast is very tasty. These are the only pluses. In all other - hotel is overprices, with small rooms where you even cannot open the window for some fresh air, strange system of food provision (there is a schedule of work of restaurant and menu, but when we tried to ask for dinner the answer was - 'the hotel is fully booked so it is impossible The most terrible things are cleaning and rude attitude of the staff. I made special request for early check-in, but when we arrived we had to wait on terrible heat till 3 pm, despite my member status allowed me early check-in. When we finally received the room it was not clean - the floor was full of sand and dust. On the next day I put the sign 'Please clean the room' at 10 am, When we returned back at 5.30 pm the room still was not cleaned. The receptionist told that the hotel is fully booked and that's why our room is not cleaned. He also stressed that if I want it to be cleaned he may give me all the necessary things and I can do it by myself (in 4 star hotel!). As I was still repeating my complains he said that the room will be cleaned - and in 5 minuted told that all is done. It was a surprise that it is possible to clean the hotel room in 5 minutes - and I was right, the floor was still dirty, full of dust and sand. So I had to go downstairs again, asking finally to clean our room. The next days were some kind of revenge of the staff to us - one day we were not able to leave the room because of cleaning stuff just under the door of our room, the cleaning was terrible - even the beds were not made. Of course there were no excuses from the side of the staff. I'm a frequent traveler and I saw different hotels, but it was a surprise that it is possible to receive such service in the 4-star hotel in the resort. Try to avoid it if possible! TRIPADVISOR.COM USER 

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